Financial Clearance Specialist

Shepherd Center•Atlanta, GA

1d•Onsite

About The Position

The Financial Clearance Specialist is responsible for ensuring patients are financially cleared prior to services by verifying insurance coverage, interpreting benefits, coordinating authorizations, delivering estimates, and providing financial counseling. This role serves as a key liaison between Patient Access Services, Patient Financial Services, and patients to reduce financial risk, ensure regulatory compliance, and enhance the patient’s financial experience.

Requirements

High School Diploma or GED required
3–5 years of progressive experience in patient access, financial clearance, healthcare billing, or related revenue cycle functions, preferably in a hospital or physician enterprise.
Strong working knowledge of commercial, managed care, and governmental insurance plans
Demonstrated ability to interpret benefits, authorizations, and payer determinations independently
Strong math aptitude and financial acumen
Excellent written and verbal communication skills
Proficiency with Epic and Microsoft Office tools
Ability to manage sensitive financial conversations with professionalism and empathy

Nice To Haves

Associates or Bachelor's degree preferred
CPAR or CHAA preferred
CHAM or HFMA CRCR a plus

Responsibilities

Provide expert guidance to patients and families by explaining insurance benefits, coverage limitations, estimates, and financial responsibility for planned or received services
Interpret and explain benefits, explanations of benefits (EOBs), authorizations, denials, and payer determinations to patients and families
Document benefit details, estimates, and financial discussions accurately within the EHR
Ensure compliance with CMS-required notices, the No Surprises Act, and price transparency requirements, including delivery and explanation of patient estimates
Establish and negotiate payment plans with patients as appropriate and in accordance with organizational policy
Serve as the first point of contact for explaining Shepherd Center’s Financial Assistance Program (FAP) and coordinate submission of required documentation
Perform POS collections, maintain cash drawer accuracy, process credit card transactions, and communicate effectively with patients and guarantors regarding balances
Collaborate closely with Insurance Verification Specialists, escalating complex coverage, authorization, or financial clearance issues as needed
Receives escalations from Insurance Verification Specialists for complex financial clearance scenarios
Partner with Patient Financial Services, Case Management, Managed Care, and insurance carriers to resolve complex financial and coverage scenarios
Meet with patients and families in clinics or at the bedside as required, demonstrating compassion, professionalism, and financial expertise
Answer incoming calls, respond to voicemails and emails, and route patient inquiries appropriately in a timely manner
Maintain working knowledge of registration workflows and provide cross-coverage support for outpatient clinics as needed
Practices proper safety techniques in accordance with Center and departmental policies and procedures.
Responsible for the reporting of employee/patient/visitor injuries or accidents, or other safety issues to the supervisor and in the occurrence notification system.
Monitors and ensures compliance with all regulatory requirements, organizational standards, and policies and procedures related to area of responsibility.
Identifies potential risk areas within area of responsibility and supports problem resolution process.