Financial Clearance Specialist- REMOTE

UMass Memorial Health•Worcester, MA

10h•$17 - $31•Remote

About The Position

This position is responsible for assessing and verifying patient information for scheduled medical services. This requires verification of the patient’s demographic, financial, and insurance information. The role involves collecting co-pays, deductibles, coinsurances, and down payments, and providing estimates for services when appropriate. The Financial Clearance Specialist receives and processes patient financial liability payments for current and past balances, with a focus on collecting patient liabilities prior to service and resolving any insurance and financial issues before services are rendered. This position is the front line for customer service, pre-registration, and access to care for scheduled services. The role may involve rescheduling appointments when appropriate under the guidance of a department leader. At UMass Memorial Health, everyone is considered a caregiver, playing an important part in the relentless pursuit of healing for patients, the community, and each other.

Requirements

Minimum High School Diploma, or G.E.D., business concentration preferred.
Four plus (4+) years of experience within a business office setting, hospital revenue cycle preferred, Physician office or collection agency.
Prior experience in a healthcare environment required.
Working knowledge of personal computers and business office applications preferred.
Familiarity with hospital computer systems is a plus.
Knowledge of third party collections and reimbursement preferred.
Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Nice To Haves

Associate degree, or higher, preferred.

Responsibilities

Initiates contact with insurance companies to obtain eligibility, gather accurate patient billing information, and performs collections with outstanding accounts receivable.
Accurately estimates the patient financial liability (copayments, deductibles, coinsurances, deposits, etc. via obtaining accurate demographic and financial information). Answers patient inquiries regarding their liability and able to explain the variables involved.
Receives and processes patient payments.
Ensures pre-certification authorization and or referral is in placement prior to service being rendered.
Appropriately referring patients to Financial Counselors or Business Office dependent on need of patient.
Reschedules appointments when requested by patient or, under advisement of department leader, when due to financial circumstances appointment requires postponement.
Enters clear, concise notes concerning financial clearance status in system based on communications.
Demonstrate knowledge and understanding of all job-related policies and procedures and adheres to and consistently applies the Financial Clearance Policy in all patient cases.
Assesses gaps in patient coverage to determine patient financial exposure prior to rendering service.
Consistently demonstrates ability to respond to changing situations in a flexible manner in order to meet current needs, such as reprioritizing work as necessary.
Performs other duties as assigned, or directed, to ensure smooth operation of the department/unit.