Financial Clearance Call Center Rep-Part Time-Hybrid

Mayo Clinic•Rochester, MN

4d•$22 - $34•Hybrid

About The Position

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. This is a hybrid position and must be located within 100 miles of any of the Mayo Clinic campuses for on-site expectations based on business needs. The Financial Clearance Call Center Representative (FCCCR) is responsible for handling exception based pre-registration and registration activities for hospital inpatient admissions, outpatient, ED, and clinic visits. Work may include handling and resolving missing registration items via work queues, in basket messages, and phone calls. In addition, this position may handle and resolve authorization form recovery activities, and coverage and guarantor related issues for hospital inpatient, outpatient, clinic and emergency departments. The FCCCR will receive call transfers from Appointment Schedulers (Schegistrars), and will assist patients will financial questions related to appointments including but not limited to: charge estimates, preservice payments including co-pays, co-insurance and pre-service deposit amounts, as well as insurance and coverage information. The FCCCR may place outbound calls to patients, providers, insurance companies and other departments in an effort to resolve patient financial questions prior to or as follow up to patient appointments. This role requires adherence to quality assurance guidelines as well as established productivity standards to support the work unit’s performance expectations.

Requirements

High School Diploma or GED and 2+ years of relevant experience required OR Bachelor’s degree required
Ability to read and communicate effectively
Basic computer/keyboarding skills
Intermediate mathematic competency
Good written and verbal communication skills
Knowledge of proper phone etiquette and phone handling skills required
Good verbal communication skills
Ability to work in a complex and patient-centered environment
Comfortable with ambiguity
Good decision making and judgment capabilities
Attention to detail
Self-motivated, self-directed and highly organized
Ability to prioritize work and handle a variety of tasks simultaneously
Belief in the mission and strong ethical conduct is essential

Nice To Haves

Knowledge of and experience using an Epic RC/EMR system is preferred.
Healthcare Financial Management Association (HFMA) Certification Preferred.

Responsibilities

Handling exception based pre-registration and registration activities for hospital inpatient admissions, outpatient, ED, and clinic visits.
Handling and resolving missing registration items via work queues, in basket messages, and phone calls.
Handling and resolving authorization form recovery activities, and coverage and guarantor related issues for hospital inpatient, outpatient, clinic and emergency departments.
Receiving call transfers from Appointment Schedulers (Schegistrars) and assisting patients with financial questions related to appointments including charge estimates, preservice payments, and insurance and coverage information.
Placing outbound calls to patients, providers, insurance companies and other departments in an effort to resolve patient financial questions prior to or as follow up to patient appointments.
Adhering to quality assurance guidelines and established productivity standards.