Financial Clearance Call Center Rep-Part Time-Hybrid
About The Position
The Financial Clearance Call Center Representative (FCCCR) is responsible for handling exception based pre-registration and registration activities for hospital inpatient admissions, outpatient, ED, and clinic visits. Work may include handling and resolving missing registration items via work queues, in basket messages, and phone calls. In addition, this position may handle and resolve authorization form recovery activities, and coverage and guarantor related issues for hospital inpatient, outpatient, clinic and emergency departments. The FCCCR will receive call transfers from Appointment Schedulers (Schegistrars), and will assist patients will financial questions related to appointments including but not limited to: charge estimates, preservice payments including co-pays, co-insurance and pre-service deposit amounts, as well as insurance and coverage information. The FCCCR may place outbound calls to patients, providers, insurance companies and other departments in an effort to resolve patient financial questions prior to or as follow up to patient appointments. This role requires adherence to quality assurance guidelines as well as established productivity standards to support the work unit’s performance expectations.
Requirements
- Must be located within 100 miles of any of the Mayo Clinic campuses for on-site expectations based on business needs.
Responsibilities
- Handling exception based pre-registration and registration activities for hospital inpatient admissions, outpatient, ED, and clinic visits.
- Handling and resolving missing registration items via work queues, in basket messages, and phone calls.
- Handling and resolving authorization form recovery activities.
- Addressing coverage and guarantor related issues for hospital inpatient, outpatient, clinic and emergency departments.
- Assisting patients with financial questions related to appointments, including charge estimates, pre-service payments (co-pays, co-insurance, pre-service deposit amounts), and insurance/coverage information.
- Placing outbound calls to patients, providers, insurance companies, and other departments to resolve patient financial questions.
- Adhering to quality assurance guidelines and established productivity standards.
Benefits
- Medical: Multiple plan options.
- Dental: Delta Dental or reimbursement account for flexible coverage.
- Vision: Affordable plan with national network.
- Pre-Tax Savings: HSA and FSAs for eligible expenses.
- Retirement: Competitive retirement package to secure your future.
- Continuing education and advancement opportunities.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
