Financial Center Supervisor

Southland Credit Union • Santa Monica, CA

1d • $34 - $43 • Onsite

About The Position

At Southland Credit Union, we believe every member who walks into one of our Financial Centers should leave better off than when they arrived. As a Financial Center Supervisor, you'll play a key role in making that happen by leading from the floor, coaching a high-performing team, and creating exceptional member experiences every day. This is a hands-on leadership opportunity for someone who enjoys developing others, building meaningful relationships, and driving results through exceptional service. You'll work alongside your team to support members' financial well-being while fostering a culture of accountability, collaboration, and continuous improvement. If you're passionate about leadership, member advocacy, and making a positive impact, we'd love to hear from you.

Requirements

• Minimum of 3–5 years of financial center, retail banking, or financial services experience, with demonstrated strength in member-facing service, relationship development, and operational execution.
• Minimum of 2–3 years of supervisory or lead experience with demonstrated ability to coach, develop, and hold associates accountable while remaining actively engaged in member-facing work.
• Proven ability to coach and develop associates to achieve measurable service, growth, operational, and member experience results.
• Demonstrated experience developing high-performing teams and improving overall Financial Center performance outcomes.
• Demonstrated comfort leading from the floor and working alongside your team in a fast-paced environment.
• Bachelor's degree in Business, Finance, Management, or related field preferred, or an equivalent combination of education and experience.
• Strong leadership, coaching, talent development, and performance management skills.
• Strong understanding of Financial Center operations, member experience, relationship-based growth, and operational best practices.
• Ability to analyze performance metrics, operational trends, staffing effectiveness, and member experience data to drive continuous improvement.
• Excellent verbal and written communication skills.
• Strong organizational skills with exceptional attention to detail and follow-through.
• Ability to manage multiple priorities in a fast-paced, evolving environment.
• Proficiency with business systems, reporting tools, and standard office technology.
• Working knowledge of applicable banking and credit union regulations.
• Ability to adapt to changing business needs while leading teams through change.

Nice To Haves

• Experience supporting or leading within a multi-site or networked environment is a plus, but not required.

Responsibilities

• Lead the daily operations of one or more Financial Center locations while fostering a relationship-focused, member-first culture.
• Serve as a visible, working leader by actively supporting associates and assisting members throughout the day.
• Coach, mentor, and develop Universal Bankers through real-time feedback, performance coaching, and career development planning.
• Drive membership growth through financial wellness conversations, relationship building, referrals, and exceptional service.
• Monitor Financial Center performance metrics, member feedback, and operational results to identify opportunities for continuous improvement.
• Ensure consistent delivery of outstanding member experiences while promoting digital banking adoption and financial guidance.
• Maintain operational excellence by ensuring compliance with organizational policies, procedures, security standards, and regulatory requirements.
• Lead hiring, scheduling, performance management, succession planning, and associate development.
• Partner with leadership to implement organizational initiatives, improve operational efficiencies, and support consistent execution across Financial Centers.
• Serve as the escalation point for complex member situations while ensuring timely, professional resolution.

Benefits

• In accordance with California law, the pay range for this position is included in the job posting. Actual compensation will be based on qualifications, experience, skills, and business needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree