Financial Center Operations Analyst
About The Position
AmeriCU Credit Union is seeking a detail-oriented and analytical Financial Center Operations Analyst to support continuous improvement initiatives across our Financial Centers and Member Contact Center operations. This role is responsible for analyzing business processes, identifying operational efficiencies, documenting procedures, and partnering with teams across the organization to improve the member and employee experience. The Financial Center Operations Analyst serves as a key resource for business-led projects, process optimization, and operational excellence initiatives.
Requirements
- High School Diploma or equivalent required.
- Minimum of 2 years of business analyst, operations, process improvement, or related professional experience.
- Strong analytical, organizational, and problem-solving skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong written and verbal communication skills.
- Proficiency with Microsoft 365 applications, including: Excel, Word, PowerPoint, SharePoint.
Nice To Haves
- Financial institution experience.
- Experience with process improvement methodologies.
- Associate degree or additional specialized business training.
- Experience working with business process mapping, workflow analysis, or operational improvement initiatives.
- Experience using business applications such as Symitar and DocuSign preferred.
Responsibilities
- Analyze existing business processes and identify opportunities to improve efficiency and effectiveness.
- Gather feedback from frontline teams and business units to identify pain points and operational challenges.
- Evaluate workflows and recommend solutions that improve member and employee experiences.
- Support strategic initiatives through data analysis, research, and process design.
- Serve as a representative for Financial Center Operations on project teams.
- Act as a champion for business-led initiatives impacting Financial Centers and Member Contact Center operations.
- Collaborate with stakeholders to ensure operational readiness and successful implementation of new processes.
- Participate in system testing, process validations, automation efforts, and operational enhancements.
- Develop and maintain process maps, workflow diagrams, procedures and job aids, and staff resources and training materials.
- Ensure documentation remains accurate, compliant, and up to date.
- Translate complex processes into clear and user-friendly documentation.
- Work closely with Financial Centers, Member Contact Center teams, Operations, Technology, and other business units.
- Build strong relationships with stakeholders to support organizational goals.
- Communicate process changes and recommendations effectively to both technical and non-technical audiences.
Benefits
- Competitive Medical, Dental, and Vision plans
- Generous Health Savings Account contributions (with eligible HDHP enrollment)
- Paid Holidays
- Paid Time Off
- Employee Appreciation Events
- 401(k) matching after 1 year of employment
- Employee Assistance Program
- Tuition Reimbursement for full‑time employees after 1 year
- Life Insurance & Accidental Death & Dismemberment Insurance (free to full‑time employees)
- Enhanced Short‑Term Disability — at no cost to you
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
