Financial Center Manager - McCormick Ranch Financial Center

Bank of America•Scottsdale, AZ

16h•Onsite

About The Position

The Financial Center Manager is responsible for managing a financial center and its employees on a day-to-day basis. The role operates as a business owner, fosters a team environment and an effective client-centric and risk culture, and helps clients achieve their financial goals. The manager ensures operational excellence and cohesive execution while developing talent, managing client traffic and business results, creating a high-quality client experience, and carrying out market-level initiatives. The position may also include responsibility for managing associates. Bank of America emphasizes an inclusive, collaborative in-office culture and supports teammate development and wellness through benefits described as affordable, competitive, and flexible. The position requires weekend and/or extended-hours availability and may involve working at any financial center within a reasonable distance. The role is designated at 5% travel and is scheduled for 40 hours per week on first shift.

Requirements

At least one year of leadership experience demonstrated through coaching, training, and/or motivating a work team.
Enthusiastic, highly motivated self-starter with a strong work ethic and a focus on results in the client's best interest.
Ability to collaborate effectively and build and nurture strong relationships.
Passion, commitment, and drive to improve clients' financial lives.
Confidence identifying solutions for clients based on their needs, and ability to resolve problems independently or involve others as needed.
Effective and confident communication skills and comfort engaging with all clients.
Ability to learn and adapt to new information and technology platforms.
Strong critical-thinking and problem-solving skills to meet client needs.
Ability to follow established processes and guidelines, act in clients' and the bank's best interests, and comply with applicable laws and regulations.
Ability to manage time and capacity efficiently.
Ability to manage complexity, prioritize tasks, delegate, and execute in a fast-paced environment.
Ability to interpret performance results, identify opportunities to drive success, and hold others accountable for results.
Availability to work weekends and/or extended hours, potentially at any financial center within a reasonable distance.

Nice To Haves

One year of management experience, including hiring, coaching, and developing direct reports.
Experience in financial services and knowledge of the industry's products and solutions.
Experience working in an environment with individual and team goals that were routinely met or exceeded.
Bilingual skills.

Responsibilities

Develop talent, including proactively sourcing candidates.
Manage client traffic by engaging and appropriately routing clients, and fostering client retention.
Manage business results through formalized management routines and coaching.
Create a world-class client experience environment.
Manage market-level initiatives prescribed by market leaders.
Drive operational excellence by engaging employees on business strategy.
Manage organizational priorities and effective execution.
Create an inclusive team where members are treated fairly and respectfully.
Promote process knowledge, data-driven decisions, simplicity, and continuous improvement.
Deliver clear, concise messages that motivate, explain the rationale, and connect contributions to business results.
Lead and encourage the identification, escalation, and resolution of potential risks.
Develop team members through coaching and feedback.
Manage expenses and demonstrate an owner's mindset.
Recruit, onboard, and develop talent, and support talent mobility for career growth.
Deliver results through effective team management, structure, and routines.