Financial Center Manager - High Ridge Financial Center

Bank of America • Stamford, CT

1d • $76,500 - $109,200 • Onsite

About The Position

The Financial Center Manager is responsible for managing a financial center and its employees day to day. The manager operates as a business owner, fosters a team environment, establishes a client-centric and risk-aware culture, and helps clients achieve their financial goals. The role ensures operational excellence and effective coordination. The position is based at the High Ridge Financial Center in Stamford, Connecticut, and requires working weekends and/or extended hours, potentially at another financial center within a reasonable distance.

Requirements

• At least one year of leadership experience demonstrated through coaching, training, and/or motivating a work team.
• Strong work ethic, self-motivation, and focus on results while acting in the client's best interest.
• Ability to collaborate effectively and build and nurture strong relationships.
• Commitment to delivering experiences that improve clients' financial lives.
• Confidence identifying client solutions based on needs, resolving problems independently, and involving others when needed.
• Effective and confident communication skills and comfort engaging with all clients.
• Ability to learn and adapt to new information and technology platforms.
• Strong critical-thinking and problem-solving skills.
• Ability to follow established processes and guidelines and comply with applicable laws and regulations.
• Effective time and capacity management.
• Ability to manage complexity, prioritize, delegate, and execute in a fast-paced environment.
• Ability to interpret performance results, identify opportunities, and hold others accountable for results.
• Ability to work weekends and/or extended hours, possibly at another financial center within a reasonable distance.
• High school diploma, GED, secondary school, or equivalent.

Nice To Haves

• One year of management experience, including hiring, coaching, and developing direct reports.
• Financial services experience and knowledge of the industry, products, and solutions.
• Experience working in an environment with individual and team goals that were routinely met or exceeded.
• Bilingual skills.

Responsibilities

• Develop talent, including proactively sourcing candidates.
• Manage client traffic by engaging and appropriately routing clients and fostering client retention.
• Manage business results through formal management routines and coaching.
• Create a world-class client experience environment.
• Manage market-level initiatives prescribed by market leaders.
• Drive operational excellence by engaging employees on business strategy.
• Manage organizational priorities and effective execution.
• Create an inclusive team where members are treated fairly and respectfully.
• Promote process knowledge, data-driven decisions, simplicity, and continuous improvement.
• Communicate clear, concise messages that motivate and connect contributions to business results.
• Lead identification, escalation, and resolution of potential risks.
• Develop team members through coaching and feedback.
• Manage expenses and demonstrate an owner's mindset.
• Recruit, onboard, and develop talent, and support career growth through talent mobility.
• Deliver business outcomes through effective team management, structure, and routines.

Benefits

• Benefits eligibility, including access to paid time off and employee resources and support.
• Eligibility to participate in the annual discretionary incentive plan; awards are based on individual performance and behaviors, line-of-business or group performance and contributions, and the overall success of the company.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED