Financial Center Manager

Bank of America•Oxnard, CA

17h•Onsite

About The Position

At Bank of America, the Financial Center Manager manages a financial center and its employees on a day-to-day basis. The manager operates as a business owner, fosters a team environment, promotes a client-centric and risk-aware culture, and helps clients achieve their financial goals. The role is responsible for operational excellence and cohesive execution. The manager develops talent, manages client traffic and retention, coaches employees to achieve business results, and creates a high-quality client experience. The role also leads market-level initiatives, engages employees in business strategy, and manages organizational priorities. Managers may also manage associates and are expected to foster inclusion, communicate clearly, make data-informed decisions, manage risk and expenses, develop talent, and deliver business outcomes through effective team management. Bank of America supports an in-office culture focused on collaboration, engagement, and career development, with flexibility based on role responsibilities and business needs. This position is based at the Riverpark Center in Oxnard, California, and is a first-shift role scheduled for 40 hours per week. Weekend and/or extended hours may be required, and the employee may be scheduled at another financial center within a reasonable distance.

Requirements

At least one year of leadership experience demonstrated through coaching, training, and/or motivating a work team.
Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results in the client’s best interest.
Ability to collaborate effectively and build and nurture strong relationships.
Passion, commitment, and drive to improve clients’ financial lives.
Ability to identify solutions based on client needs and resolve problems independently or involve others as needed.
Effective and confident communication skills and comfort engaging all clients.
Ability to learn and adapt to new information and technology platforms.
Strong critical-thinking and problem-solving skills to meet client needs.
Ability to follow established processes and guidelines and comply with applicable laws and regulations.
Ability to manage time and capacity efficiently.
Ability to manage complexity, prioritize, delegate, and execute in a fast-paced environment.
Ability to interpret performance results, identify opportunities, and hold others accountable for results.
Ability to work weekends and/or extended hours, including possible scheduling at another financial center within a reasonable distance.
High school diploma, GED, secondary school diploma, or equivalent.

Nice To Haves

One year of management experience, including hiring, coaching, and developing direct reports.
Experience in financial services and knowledge of financial services industry products and solutions.
Experience in an environment with individual and team goals that were routinely met or exceeded.
Bilingual skills.

Responsibilities

Develop talent, including proactively sourcing candidates.
Manage client traffic by engaging and appropriately routing clients and fostering client retention.
Manage business results through formalized management routines and coaching.
Create a world-class client experience environment.
Manage market-level initiatives prescribed by market leaders.
Drive operational excellence by engaging employees in business strategy.
Manage organizational priorities and ensure effective execution.
Foster an inclusive team where members are treated fairly and respectfully.
Demonstrate and expect process knowledge, data-driven decisions, simplicity, and continuous improvement.
Communicate clear and concise messages that motivate and connect contributions to business results.
Lead and encourage identification, escalation, and resolution of potential risks.
Develop team members through coaching and feedback.
Manage expenses and demonstrate an owner’s mindset.
Recruit, onboard, and develop talent, and support talent mobility for career growth.
Deliver results through effective team management, structure, and routines.
Work weekends and/or extended hours as required, potentially at a financial center within a reasonable distance.