Financial Center Manager - South Moreno Valley - Riverside South Market

Bank of America • Moreno Valley, CA

15h • $76,500 - $109,200 • Onsite

About The Position

At Bank of America, the Financial Center Manager manages a financial center and its employees on a day-to-day basis. The role operates as a business owner, fosters a team environment, establishes a client-centric and risk-aware culture, and helps clients work toward their financial goals. The manager ensures operational excellence and cohesive execution.

The position includes developing talent, managing client traffic and retention, coaching to business results, and creating a world-class client experience. The manager implements market-level initiatives, engages employees in business strategy, and manages organizational priorities. Managers also promote inclusion, process knowledge, data-driven decisions, clear communication, risk identification and resolution, employee development, financial stewardship, talent mobility, and business outcomes.

The role is based at the Moreno Valley financial center. Bank of America describes an in-office culture intended to support collaboration, engagement, and career development, with flexibility based on role responsibilities and business needs. The position is scheduled for 40 hours per week on first shift and requires availability for weekends and/or extended hours, including possible scheduling at another financial center within a reasonable distance.

Requirements

• At least one year of leadership experience demonstrated through coaching, training, and/or motivating a work team.
• Enthusiasm, self-motivation, a strong work ethic, and a focus on results in clients' best interests.
• Ability to collaborate effectively and build and nurture strong relationships.
• Commitment and drive to deliver experiences that improve clients' financial lives.
• Confidence identifying solutions based on client needs, resolving problems independently, or involving others as appropriate.
• Effective and confident communication and comfort engaging with all clients.
• Ability to learn and adapt to new information and technology platforms.
• Strong critical-thinking and problem-solving skills.
• Ability to follow established processes and guidelines and comply with applicable laws and regulations.
• Effective time and capacity management.
• Ability to manage complexity, prioritize, delegate, and execute in a fast-paced environment.
• Ability to interpret performance results, identify opportunities, and hold others accountable for results.
• Ability to work weekends and/or extended hours, including possible scheduling at another financial center within a reasonable distance.
• High school diploma, GED, secondary school education, or equivalent.
• Availability for a 40-hour workweek on first shift.

Nice To Haves

• One year of management experience, including hiring, coaching, and developing direct reports.
• Experience in financial services and knowledge of financial services products and solutions.
• Experience working in an environment with individual and team goals that were routinely met or exceeded.
• Bilingual skills.

Responsibilities

• Develop talent, including proactively sourcing candidates.
• Manage client traffic by engaging and appropriately routing clients and fostering client retention.
• Manage business results through formalized management routines and coaching.
• Create a world-class client experience environment.
• Manage market-level initiatives prescribed by market leaders.
• Drive operational excellence by engaging employees on business strategy.
• Manage organizational priorities and effective execution.
• Create an inclusive team in which members are treated fairly and respectfully.
• Promote process knowledge, data-driven decisions, simplicity, and continuous improvement.
• Communicate clear, concise messages that motivate and connect contributions to business results.
• Lead and encourage identification, escalation, and resolution of potential risks.
• Develop team members through coaching and feedback.
• Manage expenses and demonstrate an owner's mindset.
• Recruit, onboard, and develop talent, and support talent mobility for career growth.
• Deliver results through effective team management, structure, and routines.
• Work weekends and/or extended hours as needed, potentially at another financial center within a reasonable distance.

Benefits

• Benefits eligibility
• Access to paid time off
• Resources and support for employees
• Eligibility to participate in an annual discretionary incentive plan, with awards based on individual performance and behaviors, line-of-business and/or group performance, and overall company success

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED