Financial Center Manager - South Moreno Valley - Riverside South Market

Bank of America • Moreno Valley, CA

1d • $76,500 - $109,200 • Onsite

About The Position

At Bank of America, the Financial Center Manager manages a financial center and its employees on a day-to-day basis. The role operates as a business owner, fosters a team environment, establishes a client-centric and risk-aware culture, and helps clients achieve their financial goals. The manager is responsible for operational excellence and cohesive execution.

The position develops talent, manages client traffic and retention, drives business results through management routines and coaching, and creates a high-quality client experience. It also carries out market-level initiatives and manages organizational priorities and execution. Managers promote inclusion, process and data knowledge, clear communication, risk identification and resolution, talent development, financial stewardship, and effective delivery of business outcomes.

This position is based at the South Moreno Valley financial center in Riverside South Market. It is a first-shift role, scheduled for 40 hours per week, and requires availability to work weekends and/or extended hours, potentially at another financial center within a reasonable distance. The posted annual salary range is $76,500 to $109,200, with offers determined by experience, education, and skill set. The role is eligible for an annual discretionary incentive plan and benefits.

Requirements

• At least one year of leadership experience demonstrated through coaching, training, and/or motivating a work team.
• Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results, acting in the client’s best interest.
• Ability to collaborate effectively and build and nurture strong relationships.
• Passion, commitment, and drive to deliver experiences that improve clients’ financial lives.
• Confidence identifying client solutions based on needs and resolving problems independently or with appropriate support.
• Effective and confident communication skills and comfort engaging with all clients.
• Ability to learn and adapt to new information and technology platforms.
• Strong critical-thinking and problem-solving skills.
• Ability to follow established processes and guidelines and comply with applicable laws and regulations.
• Ability to manage time and capacity efficiently.
• Ability to manage complexity, prioritize, delegate, and execute in a fast-paced environment.
• Ability to interpret performance results, identify opportunities for success, and hold others accountable.
• Must be able to work weekends and/or extended hours, potentially at any financial center location within a reasonable distance.
• High school diploma, GED, secondary school, or equivalent.

Nice To Haves

• One year of management experience, including hiring, coaching, and developing direct reports.
• Experience in financial services and knowledge of financial services products and solutions.
• Experience in an environment with individual and team goals that were routinely met or exceeded.
• Bilingual skills.

Responsibilities

• Develop talent, including proactively sourcing candidates.
• Manage client traffic by engaging and appropriately routing clients, and foster client retention.
• Manage business results through formalized management routines and coaching.
• Create a world-class client experience environment.
• Manage market-level initiatives prescribed by market leaders.
• Drive operational excellence by engaging employees on business strategy.
• Manage organizational priorities and effective execution.
• Create an inclusive team where members are treated fairly and respectfully.
• Demonstrate and expect process knowledge, data-driven decisions, simplicity, and continuous improvement.
• Deliver clear, concise messages that motivate, explain the rationale, and connect contributions to business results.
• Lead and encourage identification, escalation, and resolution of potential risks.
• Develop team members through coaching and feedback.
• Manage expenses and demonstrate an owner’s mindset.
• Recruit, onboard, and develop talent, and support career mobility.
• Deliver results through effective team management, structure, and routines.

Benefits

• Access to paid time off.
• Industry-leading benefits and employee resources and support.
• Eligibility for an annual discretionary incentive award.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED