Financial Center Manager

Bank of America • Oxnard, CA

2d • $76,500 - $109,200 • Onsite

About The Position

At Bank of America, the Financial Center Manager manages a financial center and its employees on a day-to-day basis. The manager operates as a business owner, fosters a team environment, builds a client-centric and risk-aware culture, and helps clients achieve their financial goals. The role is accountable for operational excellence and cohesive execution.

The position develops talent, manages client traffic and retention, coaches employees to achieve business results, creates a world-class client experience, implements market-level initiatives, and engages employees in business strategy. The manager also sets priorities and ensures effective execution. Managerial responsibilities include fostering inclusion, using process knowledge and data to improve performance, communicating enterprise priorities, identifying and escalating risk, coaching employees, managing expenses, recruiting and developing talent, and delivering business outcomes through effective team management.

This position is based at the Riverpark Center in Oxnard, California. It is a first-shift role scheduled for 40 hours per week, with weekend and/or extended-hour work possible, including assignment to another financial center within a reasonable distance.

Requirements

• At least one year of leadership experience demonstrated through coaching, training, and/or motivating a work team.
• An enthusiastic, highly motivated self-starter with a strong work ethic, a strong focus on results, and a commitment to acting in the client's best interest.
• Ability to collaborate effectively and build and nurture strong relationships.
• Passion, commitment, and drive to deliver an experience that improves clients' financial lives.
• Confidence identifying solutions based on client needs, resolving problems independently, and involving others when needed.
• Effective and confident communication skills and comfort engaging with all clients.
• Ability to learn and adapt to new information and technology platforms.
• Strong critical-thinking and problem-solving skills to meet client needs.
• Ability to follow established processes and guidelines and comply with applicable laws and regulations.
• Ability to manage time and capacity efficiently.
• Ability to manage complexity, prioritize tasks, delegate, and execute in a fast-paced environment.
• Ability to interpret performance results, identify opportunities to drive success, and hold others accountable for results.
• Must be able to work weekends and/or extended hours, which may include scheduling at any financial center location within a reasonable distance.
• High school diploma, GED, secondary school, or equivalent.

Nice To Haves

• One year of management experience, including hiring, coaching, and developing direct reports.
• Experience in financial services and knowledge of financial services products and solutions.
• Experience working in an environment with individual and team goals that were routinely met or exceeded.
• Bilingual skills.

Responsibilities

• Develop talent, including proactively sourcing candidates.
• Manage client traffic by engaging and appropriately routing clients, and foster client retention.
• Manage business results through formalized management routines and coaching.
• Create a world-class client experience environment.
• Manage market-level initiatives prescribed by market leaders.
• Drive operational excellence by engaging employees in business strategy.
• Manage organizational priorities and effective execution.
• Create an inclusive team where members are treated fairly and respectfully.
• Promote process knowledge, data-driven decisions, simplicity, and continuous improvement.
• Communicate clearly and concisely to motivate employees, explain the reasons behind priorities, and connect contributions to business results.
• Lead and encourage identification, escalation, and resolution of potential risks.
• Develop team members through coaching and feedback.
• Manage expenses and demonstrate an owner's mindset.
• Recruit, onboard, and develop talent, and support talent mobility for career growth.
• Deliver results through effective team management, structure, and routines.

Benefits

• Access to paid time off.
• Industry-leading benefits and resources and support for employees.
• Eligible to participate in an annual discretionary incentive plan, with awards based on individual performance and behaviors, line-of-business and/or group performance and contributions, and overall company success.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED