Financial Center Manager - Schaumburg, IL and surrounding areas
About The Position
The Financial Center Manager Associate (FCMA) participates in a comprehensive, customized onboarding and education program designed to prepare successful candidates for a Financial Center Manager role. Training includes rotations in Operations, Sales & Service, Lending, Small Business, Preferred, and Sales & Operations Management. After successfully completing the program, the FCMA is placed in a Financial Center. The role develops proficiency in deepening Consumer and Small Business customer relationships, delivering memorable customer experiences, applying consultative sales practices, and identifying appropriate financial solutions. It also builds the knowledge and leadership skills needed to develop an integrated book of business, coach and lead a team, collaborate with business partners, and support the communities served. The position is based in Schaumburg, Illinois, and surrounding areas, in a normal office environment, with extended computer-screen viewing and periodic travel within the Bancorp footprint for meetings or training.
Requirements
- College degree or at least two years of leadership experience in a sales environment.
- Ability to professionally represent Fifth Third Bank in verbal and written communication.
- Ability to analyze credit and financial information.
- Ability to execute and coach sales activities successfully.
- Business acumen.
- Demonstrated ability to make sound decisions.
- Must obtain S.A.F.E. Act registration through the Nationwide Mortgage Licensing System (NMLS) at the time of employment.
Responsibilities
- Complete the FCMA roadmap and all onboarding activities from the first day through program completion, including successful completion of a Consultative Selling Skills Certification.
- Develop proficiency in deepening Consumer and Small Business customer relationships by providing a memorable customer experience.
- Learn, demonstrate, and maintain working knowledge of Fifth Third products, services, processes, and internal resources to stay informed and guide the team.
- Develop consultative sales skills to proactively identify current or prospective customers’ financial needs and recommend appropriate solutions.
- Learn to develop an integrated book-of-business strategy so customers across channels receive a Financial Needs Assessment (FNA) and are assigned to the best banker for ongoing proactive support.
- Learn to source, develop, coach, and lead a team that reinforces the company’s Core Values and business strategies.
- Help cultivate a One Bank culture through proactive collaboration with business partners.
- Participate in activities that benefit the communities served.
- Follow the Bancorp Code of Business Conduct and Ethics and related policies and procedures, modeling expected ethical behavior.
- Assist in providing employees timely, candid, and constructive feedback; support employee development and career growth; and recognize and reward accomplishments.
- Perform additional duties as assigned.
Benefits
- Comprehensive benefits programs designed to support employees’ and their families’ physical, financial, emotional, and social well-being.
- Differentiated compensation offerings.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
