Financial Center Manager - Schaumburg, IL and surrounding areas

Fifth Third Bank • Schaumburg, IL

1d • $45,100 - $85,600

About The Position

The Financial Center Manager Associate (FCMA) participates in a comprehensive, customized onboarding and education program to prepare for a Financial Center Manager role. The program includes rotations in Operations, Sales & Service, Lending, Small Business, Preferred, and Sales & Operations Management. After successful completion of the training program, the FCMA is placed in a Financial Center.

The role develops skills in customer relationship management, consultative selling, financial needs assessment, business strategy, and team leadership. It also includes community participation, adherence to the Bancorp Code of Business Conduct and Ethics and related policies, and assisting with employee feedback and development. The position requires S.A.F.E. Act registration through the Nationwide Mortgage Licensing System at the time of employment.

The work is performed in a normal office environment and includes extended viewing of computer screens and periodic travel within the Bancorp footprint for meetings or training. The stated annual base pay range is $45,100 to $85,600.

Requirements

• College degree or at least two years of leadership experience in a sales environment.
• Ability to professionally represent Fifth Third Bank in verbal and written communication.
• Ability to analyze credit and financial information.
• Ability to successfully execute and coach sales activities.
• Business acumen.
• Demonstrated ability to make sound decisions.
• S.A.F.E. Act registration through the Nationwide Mortgage Licensing System is required at the time of employment.

Responsibilities

• Complete the FCMA roadmap and all onboarding activities from the first day through program completion, including successful completion of a Consultative Selling Skills Certification.
• Develop proficiency in deepening Consumer and Small Business customer relationships by providing a memorable customer experience.
• Develop and maintain working knowledge of Fifth Third products, services, processes, and internal resources to guide and lead the team.
• Learn and apply the consultative sales process to identify current or prospective customers’ financial needs and recommend appropriate solutions.
• Understand how to develop an integrated book of business strategy so customers across channels receive a Financial Needs Assessment and ongoing support from the best-fit banker.
• Learn to source, develop, coach, and lead a team that reinforces the company’s Core Values and business strategies.
• Cultivate a One Bank culture by proactively collaborating with business partners.
• Participate in activities that benefit the communities served.
• Follow the Bancorp Code of Business Conduct and Ethics and related policies and procedures, modeling expected ethical behavior.
• Assist in providing employees timely, candid, and constructive feedback; support employee development and career growth; and recognize and reward accomplishments.
• Perform additional duties as assigned.

Benefits

• Comprehensive benefits programs supporting employees’ and families’ physical, financial, emotional, and social well-being.
• Differentiated compensation offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager