Financial Center Manager

Bank of America•Portland, OR

2d•Onsite

About The Position

At Bank of America, the Financial Center Manager manages a financial center and its employees on a day-to-day basis. The manager operates as a business owner, fosters a team environment, instills an effective client-centric and risk culture, and helps clients achieve their financial goals. The role is responsible for operational excellence and cohesive effectiveness. The manager develops talent, manages client traffic and business results, creates a high-quality client experience, executes market-level initiatives, and engages employees on business strategy and organizational priorities. The position may include responsibility for managing associates. Managers are expected to foster inclusion, use data and process knowledge, communicate clearly, manage risk and expenses, coach and develop employees, recruit talent, and deliver business outcomes through effective team management. Bank of America describes an in-office culture that supports collaboration, engagement, and career development, with expectations and flexibility based on role responsibilities and business needs. The role requires working weekends and/or extended hours, and may include scheduling at any financial center within a reasonable distance.

Requirements

At least one year of leadership experience demonstrated through coaching, training, and/or motivating a work team.
Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results and clients' best interests.
Ability to collaborate effectively and build and nurture strong relationships.
Passion, commitment, and drive to improve clients' financial lives.
Confidence identifying solutions based on client needs and resolving problems independently or with assistance as needed.
Effective and confident communication skills and comfort engaging with all clients.
Ability to learn and adapt to new information and technology platforms.
Strong critical-thinking and problem-solving skills to meet client needs.
Ability to follow established processes and guidelines and comply with applicable laws and regulations.
Efficient time and capacity management.
Ability to manage complexity, prioritize tasks, delegate, and execute in a fast-paced environment.
Ability to interpret performance results, identify opportunities to drive success, and hold others accountable for results.
High school diploma, GED, secondary school education, or equivalent.
Ability to work weekends and/or extended hours, potentially at any financial center within a reasonable distance.

Nice To Haves

One year of management experience, including hiring, coaching, and developing direct reports.
Experience in financial services and knowledge of financial services industry products and solutions.
Experience in an environment with individual and team goals that were routinely met or exceeded.
Bilingual skills.

Responsibilities

Develop talent, including proactively sourcing candidates.
Manage client traffic by engaging and appropriately routing clients and fostering client retention.
Manage business results through formalized management routines and coaching.
Create a world-class client experience environment.
Manage market-level initiatives prescribed by market leaders.
Drive operational excellence by engaging employees on business strategy.
Manage organizational priorities and ensure effective execution.
Create an inclusive team where members are treated fairly and respectfully.
Demonstrate and expect process knowledge, data-driven decisions, simplicity, and continuous improvement.
Deliver clear, concise messages that motivate, explain the rationale, and connect contributions to business results.
Lead and encourage the identification, escalation, and resolution of potential risks.
Develop team members through coaching and feedback.
Manage expenses and demonstrate an owner's mindset.
Recruit, onboard, and develop talent, and support talent mobility for career growth.
Deliver results through effective team management, structure, and routines.
Work weekends and/or extended hours, including possible scheduling at another financial center within a reasonable distance.