Financial Center Manager

WeStreet Credit Union•Owasso, OK

About The Position

The Financial Center Manager is responsible for leadership and management of the branch staff, embodying the Credit Union’s core values, and ensuring superior member and customer service. This role involves guiding, coaching, and developing staff to meet performance goals, representing the Credit Union at networking events, and managing personnel actions in consultation with Human Resources. The manager is expected to foster a professional and ethical environment and ensure succession planning is in place.

Requirements

Leadership
Managing People
Delegation
Networking
Analytical
Problem-Solving
Oral Communication
Quality Management
Judgment
Planning and Organizing
Safety and Security

Responsibilities

Embody the Credit Union’s core values of Trust, Integrity, Teamwork and Making a Difference and ensure direct reports embody these core values and apply them in daily activities.
Provide vision, enhance relationships, drive results, and serve as a principled role model for the branch staff.
Provide guidance, coaching, training, motivation, and input to the branch staff to ensure they are able to meet and exceed the Credit Union’s service standards, achieve performance goals, and ensure superior member service externally and customer service internally.
Develop staff and assist them with future opportunities within the organization as it falls within the branch area of responsibility.
Conduct documented weekly one-on-one sessions with each staff member as well as side by sides, coaching and counseling and follow-up meetings.
Coach and mentor staff in cross selling and meeting goals.
In collaboration with the AFCM, provide leadership, direction, guidance, performance evaluation, training, motivation, and discipline the staff to ensure they meet and exceed the Credit Union’s service standards, achieve performance goals, and ensure superior member services.
Develop individual and team objectives for branch staff consistent with strategic and operating plans, monitor and hold staff accountable on their progress toward achievement of objectives both individually and as a team, and engage in a regular dialogue with direct reports on their progress toward objectives.
Represent the Credit Union at networking events sharing the Credit Union’s products and services with prospective member and member businesses.
In consultation with Human Resources, promote and/or transfer, dismiss or change the status of employees as well as ensure succession planning is in place for future management staff.
Emphasize and promote professional and ethical conduct.
Other duties as assigned.