Financial Center Manager

SmartBank • Columbus, OH

5d • Onsite

About The Position

Looking to join a Great Place to Work Employer and become a valued member of our growing team? At SmartBank, we're not just offering a job; we're inviting you to be a part of a culture built on excellence. With a strong foundation and a growing footprint, SmartBank delivers high-touch banking solutions to commercial businesses and consumers across the Southeast. Headquartered in Knoxville, Tennessee, SmartBank operates as a subsidiary of SmartFinancial, Inc. (NYSE: SMBK), a financial holding company with assets exceeding $5 billion. At the heart of SmartBank’s success is a commitment to creating ‘WOW’ experiences—for both clients and team members. This people-first culture has earned national recognition, including placement on FORTUNE’s 2025 Top 100 Best Workplaces list and Great Place To Work® certification, reinforcing SmartBank as an employer of choice in the markets we serve. Drawing on decades of collective banking experience, SmartBank’s leadership has embedded “Smart” business practices throughout the organization, including rigorous credit underwriting, holistic relationship management, and a focus on attracting and retaining top-tier talent. Guided by these principles, SmartBank has grown into a respected, high-performing financial institution trusted by the communities it serves.

Requirements

• Bachelor’s Degree or Previous Leadership Experience
• NMLS Certification
• Excellent customer service skills.
• Driven with a desire to learn more and be proactive and engaging
• Ability to apply knowledge and sound judgment in decision-making using established guidelines.
• Thorough knowledge of account opening guidelines and procedures.
• Cash handling experience.
• Thorough knowledge of Teller Drawer equipment within branch.
• Proficient level of computer competency including Microsoft Windows (Word, Excel, Outlook), typing and ten-key proficient.
• Strong math skills.
• Strong written and oral communication skills.
• Detail oriented and ability to function in a team environment.
• Effective communication, interpersonal, and relationship building skills.
• Excellent supervisory skills.
• Demonstrates ability to maintain a positive attitude.
• High level of integrity and confidentiality.
• Able to maintain regular and predictable attendance.
• Willing to accept new ideas and methods and be agreeable to change.
• Knowledgeable on lending and loan products.

Responsibilities

• Upholds SmartBank Core Values and Core Purpose. Adheres to and embraces the SmartBank Way by Acting Smart, Looking Smart and Being Smart.
• Provide leadership and guidance to branch personnel to ensure WOW experiences for clients.
• Open Consumer and Business Depositor Accounts, provide consumer and equity lending for consumer clients, identify and refer other products and services when identified (Mortgage, Commercial, Private, Insurance and Investments).
• Conducts outside sales efforts commensurate with market opportunity to generate new business clients while also maintaining and expanding existing consumer and business banking relationships.
• Achieves required levels of outbound phone calls using generated client and prospect lead lists and prior client conversations to acquire new client relationships and to expand existing client relationships.
• Performs Financial Services Representative duties as needed.
• Promotes friendly relations with retail clients, local businesses, trade organizations and service clubs, concentrating efforts on those within marketing strategy.
• Participates in community activities to increase the Bank’s visibility to enhance new business opportunities and be a brand ambassador for Smart Bank at ALL TIMES.
• Prospects new business from current commercial clients, referral leads and other sources.
• Contacts prospective clients to present information on available services such as deposit accounts, financing, and cash management.
• Develops and maintains relationships with clients.
• Coach team on needs-based conversations to better identify client needs and make sound recommendations to clients for products or services that they need and will benefit them.
• Exercises daily supervision over the branch staff and sees that operational efficiency is achieved.
• Assists with personnel administration matters as assigned.
• Examines workflow procedures, staff levels, and client flow and transaction volume.
• Implements revisions to maximize productivity and income generating opportunities.
• Maintains knowledge of branch policies and procedures, and then utilize this knowledge to further coach and train branch personnel.
• Conducts daily huddles to discuss essential communication items, changes or enhancements, policy and procedure updates and other performance related areas needing improvement
• Aids and support to the branch staff in dealing with client problems and complaints.
• Communicates with branch personnel, the Market Leader and the Human Resource Business Partner to ensure the smooth flow of information and the promotion of teamwork throughout the Bank.
• Monitors performance of associates and conducts yearly performance reviews on FSR’s, Sr. FSR’s and Assistant Branch Managers.
• Handles disciplinary issues inside the branch with the assistance of the Director of Human Resources, local HR Business Partner, and Retail Regional Manager.
• Upholds the bank’s vision and mission to always build value for clients and co-workers.
• Maintains prescribed security controls and compliance with current regulatory legislation to protect the branch against criminal and fraudulent operations and unnecessary risk or exposure.
• Ensures that appropriate reports are completed accurately and filed in a timely fashion.
• Watches over the upkeep of the building, equipment, and supplies and takes care of any needs.
• Maintains and improves the image of the bank relative to facility and product marketing supplies.
• Maintains current, accurate and properly displayed product information.
• Maintains high morale at the branch location by establishing good communications and a positive environment.
• Always maintains confidentially.
• Complies with all applicable federal, state, and local banking and industry related laws and regulations including but not limited to the Bank Secrecy Act.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager