Financial Center Manager III

Fifth Third Bank • Columbus, OH

1d • Onsite

About The Position

Fifth Third Bank is seeking a Financial Center Manager III to lead and coach a team focused on driving consistent operating rhythms, ongoing relationship management, and delivering a memorable customer experience. This role involves leading by example in using a consultative sales process to identify customer needs and recommend appropriate solutions. The manager is responsible for sourcing, developing, coaching, and leading a team that reinforces core values and business strategies, while also participating in community activities and adhering to ethical standards. The position drives the growth of the small business book of business for the Financial Center and is accountable for the sustainment and growth of the business through the development of deposits, assets, fee-based services, and the retention of customers. The Financial Center Manager (FCM) is responsible for the daily operations, staffing needs, and ensuring a high level of quality service. Each financial center is tiered based on factors such as the number of households, revenue, and opportunity. The FCM promotes business growth by developing new and existing consumer and business customers. They are responsible for risk management by openly exchanging ideas, elevating concerns, and following policies and procedures, ensuring actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, they achieve results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

Requirements

• College degree or three (3) or more years of leadership experience in a sales environment
• Previous management experienced required
• Ability to professionally represent Fifth Third Bank in verbal and written communication
• Capable of analyzing credit and financial information
• Ability to successfully execute and coach sales activities
• Exhibits business acumen
• Demonstrated ability in making sound decisions
• This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS).

Nice To Haves

• Experience in financial industry and managing a P&L preferred

Responsibilities

• Lead and coach a team that drives consistent operating rhythms and ongoing relationship management while providing a memorable customer experience.
• Deliver an integrated book of business strategy in which all customers, through all channels, have a Financial Needs Assessment and are assigned to the best banker for proactive, ongoing support.
• Lead by example by consistently using the consultative sales process to proactively identify the financial needs of current and prospective customers, as well as recommend the appropriate solutions to meet those needs.
• Source, develop, coach and lead a team that reinforces our Core Values and business strategies.
• Participate in activities that benefit the communities we serve.
• Follow the Bancorp Code of Business Conduct and Ethics and other related policies and procedures, modeling the ethical behavior expected from every employee.
• Drive the growth of the small business book of business for the Financial Center.
• Deepen Consumer and Small Business customer relationships by providing a memorable customer experience.
• Demonstrate and maintain a working knowledge about Fifth Third's products, services, processes, and internal resources to stay informed, guide and lead the team.
• Cultivate a One Bank culture that proactively collaborates with business partners.
• Provides employees timely, candid and constructive feedback; assisting in the development of employees to their full potential and provides challenging opportunities that enhance employee career growth; recognize and reward employees for accomplishments.
• Assist in the development of appropriate talent pool to ensure adequate bench strength and succession planning.

Benefits

• Comprehensive benefits and differentiated compensation offerings
• Eligible to participate in an incentive compensation plan
• Extensive benefits programs designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree