Financial Center Manager II

Fifth Third Bank • Bay City, MI

2d • Onsite

About The Position

Fifth Third Bank is seeking a Financial Center Manager II to lead and coach a team that drives consistent operating rhythms and ongoing relationship management while providing a memorable customer experience. The role involves delivering an integrated book of business strategy, leading by example with a consultative sales process, and sourcing, developing, coaching, and leading a team that reinforces core values and business strategies. The manager will also participate in community benefit activities and adhere to the Bancorp Code of Business Conduct and Ethics. The Financial Center Manager is responsible for strengthening the financial center's book of business, providing exceptional customer experiences, and overseeing sales and service support, daily operations, and staffing. They are accountable for business growth through deposits, assets, fee-based services, and customer retention, while managing risk and ensuring a positive customer experience. The role requires deepening customer relationships, maintaining product knowledge, and collaborating with business partners.

Requirements

• College degree or 2 or more years of experience in a sales environment.
• Ability to professionally represent Fifth Third Bank in verbal and written communication.
• Capable of analyzing credit and financial information.
• Ability to successfully execute and coach sales activities.
• Exhibits business acumen.
• Demonstrated ability in making sound decisions.
• This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS).

Nice To Haves

• Previous management experience preferred.
• Experience in financial industry and managing a P&L a plus.

Responsibilities

• Lead and coach a team that drives consistent operating rhythms and ongoing relationship management while providing a memorable customer experience.
• Deliver an integrated book of business strategy in which all customers, through all channels, have a Financial Needs Assessment and are assigned to the best banker for proactive, ongoing support.
• Lead by example by consistently using the consultative sales process to proactively identify the financial needs of current and prospective customers, as well as recommend the appropriate solutions to meet those needs.
• Source, develop, coach and lead a team that reinforces our Core Values and business strategies.
• Participate in activities that benefit the communities we serve.
• Follow the Bancorp Code of Business Conduct and Ethics and other related policies and procedures, modeling the ethical behavior expected from every employee.
• Drive the growth of the small business book of business for the Financial Center.
• Deepen Consumer and Small Business customer relationships by providing a memorable customer experience.
• Demonstrate and maintain a working knowledge about Fifth Third's products, services, processes, and internal resources to stay informed, guide and lead the team.
• Cultivate a One Bank culture that proactively collaborates with business partners.
• Provides employees timely, candid and constructive feedback; assisting in the development of employees to their full potential and provides challenging opportunities that enhance employee career growth; recognize and reward employees for accomplishments.
• Assist in the development of appropriate talent pool to ensure adequate bench strength and succession planning.

Benefits

• Comprehensive benefits and differentiated compensation offerings
• Eligible to participate in an incentive compensation plan
• Extensive benefits programs designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree