Financial Center Manager II (Wilmington)

First Financial Bank•Wilmington, OH

1d•$52,000 - $67,000•Onsite

About The Position

The Financial Center Manager II (FCM) is responsible for achieving specified banking center and staff performance goals, including profitability, deposit and loan growth, and fee income. The FCM will build, develop, and lead a team focused on providing an exceptional client experience by offering financial solutions tailored to client needs. The role emphasizes client focus, doing the right thing, and making a difference to build long-lasting client relationships. Key responsibilities include driving new client acquisition, retention, relationship growth, and increasing non-interest revenue. The FCM will also build strong internal partnerships with specialists and partners within FFB to meet client needs and contribute to market growth. A team-oriented environment will be fostered through coaching, career development, and support. The FCM is expected to build and maintain strong community alliances and integrate into the communities served. Mentoring new associates within the market may also be part of the role. The FCM must adhere to all compliance and regulatory procedures, including BSA, Check 21, CIP, CRA, HMDA, Reg B, Reg D, Reg E, Reg CC, Truth in Savings, Privacy Compliance, and the Patriot Act.

Requirements

2-4 years of demonstrated leadership of coaching, management, leadership and/or mentoring in a retail environment.
2-4 years demonstrated prior success with multiple sales leadership processes and execution.
2-4 years of personal experience in sales and service with previous success in achieving sales and service goals in a retail environment.
2-4 years demonstrated prior success with achievement of performance goals.
Working knowledge of banking policies and procedures.
High school diploma or general education degree (GED) required.
2-4 years related experience and/or training; or equivalent combination of education and experience.

Nice To Haves

Associate’s or Bachelor’s degree and/or equivalent banking work experience preferred.

Responsibilities

Achieve specified banking center team service levels and service performance goals.
Build, develop, and lead a team focused on providing clients with an exceptional client experience and deepening relationships through service and follow-up.
Model the way for peers and coworkers aligned with First Financials Mission and Values.
Maintain a banking center environment and commitment to exceptional client experience to foster client loyalty and relationship development.
Ensure banking center performance goals are met or exceeded, supporting the overall goals of the District and Region.
Foster an inclusive and team-oriented environment, leading communication efforts and team collaboration.
Develop and lead a team knowledgeable in bank products, processes, policies, and procedures, willing to help each other and other teams.
Manage banking center success, including daily operations, successful audit scores, and sales execution.
Open deposit accounts, accept and key loan applications, close loans, and assist, coach, and lead the branch team in growing accounts, loans, and deposits (consumer and business).
Actively manage the onboarding of new clients and ensure timely client follow-up calls.
Manage overall financial center sales and performance, understanding its impact on the District and company.
Engage in coaching and recognition.
Update team members on progress towards goals.
Develop strong business relationships with key partners (Business Specialists, Worklife Specialists, Financial Wellness Advisors, Preferred Bankers, Private Bankers, Wealth Advisors, Mortgage Loan Officers, and Commercial Partners) focusing on deepening client relationships, finding new opportunities, and sharing client relationships.
Integrate into the community, developing outside sales opportunities through visibility and active participation in community groups. Discover and support site-specific events open to the community.
Manage day-to-day activities that align with The First Financial Bank Experience (FFB Experience), including ensuring associates deliver a quality client experience, deepening and expanding client relationships, actively managing client onboarding, and leading daily huddles and team meetings.
Attract new associates who align with the First Financial Bank/FOCUS culture and be a continued resource to promote engagement. Assist District Leader and Retail Regional President with interviewing prospective candidates.
Ensure all associates actively manage their respective client relationships.
Develop associates through observational coaching, joint sales calls, and utilization of the coaching model (R.O.P.E.).
Maintain all operational and risk management standards.
Assist District Leader with facilitation of conference calls and leading of team meetings and District/Region communication.
Act as a liaison between peers, the District Leader, and Retail Regional President, supporting and delivering on retail-wide initiatives, communication, and engagement.