Financial Center Manager II - Hermitage DeNovo

Fifth Third Bank • Hermitage, TN

11h • Onsite

About The Position

The Financial Center Manager participates in a comprehensive, customized onboarding and education program that includes rotations in Operations, Sales & Service, Lending, Small Business, Preferred, and Sales & Operations Management. The program prepares successful candidates for a Financial Center Manager role. After completing training, the FCMA is placed in a Financial Center.

The role develops proficiency in building Consumer and Small Business customer relationships through memorable customer experiences, consultative selling, and appropriate financial solutions. It also prepares the employee to develop business strategies, coach and lead a team, collaborate with business partners, and serve the community while following the Bancorp Code of Business Conduct and Ethics and related policies.

Requirements

• College degree or two or more years of leadership experience in a sales environment.
• Ability to professionally represent Fifth Third Bank in verbal and written communication.
• Ability to analyze credit and financial information.
• Ability to execute and coach sales activities successfully.
• Business acumen.
• Demonstrated ability to make sound decisions.
• S.A.F.E. Act registration through the Nationwide Mortgage Licensing System at the time of employment.

Responsibilities

• Complete the FCMA roadmap and all onboarding activities through program completion, including Consultative Selling Skills Certification.
• Build Consumer and Small Business customer relationships by providing a memorable customer experience.
• Develop working knowledge of Fifth Third products, services, processes, and internal resources to guide and lead the team.
• Use the consultative sales process to identify customer financial needs and recommend appropriate solutions.
• Learn to develop an integrated book-of-business strategy, ensuring customers across channels receive a Financial Needs Assessment and ongoing support from the appropriate banker.
• Learn to source, develop, coach, and lead a team that reinforces company Core Values and business strategies.
• Cultivate a One Bank culture through proactive collaboration with business partners.
• Participate in activities that benefit the communities served.
• Follow the Bancorp Code of Business Conduct and Ethics and related policies and procedures, modeling expected ethical behavior.
• Assist in providing employees with timely, candid, constructive feedback and development opportunities; recognize and reward employee accomplishments.
• Perform additional duties as assigned.

Benefits

• Comprehensive benefits supporting employees’ and families’ physical, financial, emotional, and social well-being.
• Differentiated compensation offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager