Financial Center Manager II - Gull Road

Fifth Third Bank•Kalamazoo, MI

1d•Onsite

About The Position

Fifth Third Bank is seeking a Financial Center Manager II to lead and coach a team that drives consistent operating rhythms and ongoing relationship management while providing a memorable customer experience. The role involves delivering an integrated book of business strategy, leading by example with a consultative sales process, and sourcing, developing, coaching, and leading a team that reinforces Core Values and business strategies. The Financial Center Manager (FCM) is responsible for leading and coaching a team that drives consistent operating rhythms and execution of customer onboarding and ongoing relationship management. Works to actively strengthen the financial center's book of business while providing an exceptional customer experience. Provides direction and oversight to the sales and service support, daily operations, and staffing needs, etc. to ensure high level of quality. The FCM is accountable for the sustainment and growth of the business. The FCM will promote business growth through the development of deposits, assets, fee-based services and the development and retention of new and existing consumer and business customers. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

Requirements

College degree or 2 or more years of experience in a sales environment.
Ability to professionally represent Fifth Third Bank in verbal and written communication.
Capable of analyzing credit and financial information.
Ability to successfully execute and coach sales activities.
Exhibits business acumen.
Demonstrated ability in making sound decisions.
This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS).

Nice To Haves

Previous management experience preferred.
Experience in financial industry and managing a P&L a plus.

Responsibilities

Lead and coach a team that drives consistent operating rhythms and ongoing relationship management while providing a memorable customer experience.
Deliver an integrated book of business strategy in which all customers, through all channels, have a Financial Needs Assessment and are assigned to the best banker for proactive, ongoing support.
Lead by example by consistently using the consultative sales process to proactively identify the financial needs of current and prospective customers, as well as recommend the appropriate solutions to meet those needs.
Source, develop, coach and lead a team that reinforces our Core Values and business strategies.
Participate in activities that benefit the communities we serve.
Follow the Bancorp Code of Business Conduct and Ethics and other related policies and procedures, modeling the ethical behavior expected from every employee.
Drive the growth of the small business book of business for the Financial Center.
Deepen Consumer and Small Business customer relationships by providing a memorable customer experience.
Demonstrate and maintain a working knowledge about Fifth Third's products, services, processes, and internal resources to stay informed, guide and lead the team.
Cultivate a One Bank culture that proactively collaborates with business partners.
Provides employees timely, candid and constructive feedback; assisting in the development of employees to their full potential and provides challenging opportunities that enhance employee career growth; recognize and reward employees for accomplishments.
Assist in the development of appropriate talent pool to ensure adequate bench strength and succession planning.