Financial Center Manager I

Simmons Bank•Marshfield, MO

21h

About The Position

The Financial Center Manager leads a team in meeting customers’ financial needs through consultative service and exceptional customer care. The manager is accountable for financial results, including revenue and loan and deposit growth, and recruits and develops associates to meet performance objectives. The role also includes community involvement, business development, expense management, and oversight of banking-center operations. The manager helps associates connect customers with branch services, digital capabilities, and business-partner resources while maintaining operational soundness and compliance.

Requirements

High school diploma or GED.
Two to four years of management experience.
Ability to share and disseminate information consistently and effectively.
Ability to manage and lead an effective sales process while supporting excellent customer service.
Ability to positively lead a group in an evolving, fast-paced banking environment.
Ability to motivate and present information effectively in one-on-one and small-group situations with customers, clients, and employees.
Registration with the National Mortgage Licensing System and Registry (NMLS), or ability to obtain an NMLS license after employment.
Proficiency with MS Office programs.
Ability to use social media platforms to share brand awareness and obtain market knowledge.

Nice To Haves

Bachelor of Science or Bachelor of Arts degree, or equivalent work experience.

Responsibilities

Manage goal attainment, customer service, marketing, and operations for the banking center.
Demonstrate and teach associates how to share the bank’s resources, including branch services, digital capabilities, and business-partner resources.
Meet regularly with staff about time management, communication, goal progress, business matters, bank security, and operational policies.
Recruit, train, develop, evaluate, and coach staff to meet role expectations.
Help ensure personal, associate, and branch goals are met by identifying customer needs and recommending suitable solutions.
Lead a partner-centric team working with small business, corporate and institutional partners, mortgage professionals, and financial advisors.
Facilitate consumer loan requests, maintain knowledge of loan policies and procedures, assist with consumer loan portfolios, and coach staff on handling loan requests.
Grow existing and develop new small-business banking relationships through client-facing activity outside the branch.
Maintain high client satisfaction by retaining and developing engaged associates.
Ensure departmental documents and activities comply with applicable laws, regulations, policies, and procedures, including completion of required compliance training.
Process customer requests and transactions accurately and professionally while identifying needs and recommending solutions.
Travel occasionally for meetings, training, bank conversions, and acquisition support, with sporadic and minimal overnight or out-of-town travel.
Provide support and guidance at other banking institutions within the market.
Perform other assigned duties and responsibilities.