Financial Center Manager I

Simmons Bank•Marshfield, MO

About The Position

Simmons Bank is a regional community bank offering customers a broad range of financial services and banking choices. The Financial Center Manager leads a team that meets customers’ financial needs through consultative service and valued solutions. The manager is accountable for financial metrics, including revenue and loan and deposit growth, and recruits and develops associates to meet performance objectives. The role also includes community involvement, business development, expense management, customer satisfaction, and oversight of the banking center’s operational soundness.

Requirements

Two to four years of management experience.
Ability to share and disseminate information consistently and effectively.
Ability to manage and lead an effective sales process while supporting excellent customer service.
Ability to embrace and positively lead a group through a changing, fast-paced banking environment.
Ability to motivate and present information effectively in one-on-one and small-group settings with customers, clients, and employees.
Register with the National Mortgage Licensing System and Registry (NMLS) and/or obtain an NMLS license after employment.
Computer skills, including use of MS Office programs.
Ability to use social media platforms to share brand awareness and obtain market knowledge.
Ability to travel occasionally for meetings, training, bank conversion, and acquisition support, with sporadic and minimal overnight or out-of-town travel.
Ability to provide support and guidance at other banking institutions within the market.

Nice To Haves

BS/BA degree preferred.

Responsibilities

Manage goal attainment, service, marketing, and operations for the banking center.
Demonstrate and educate associates on the bank’s resources, including in-branch services, digital capabilities, and business partner resources.
Meet regularly with staff about time management, communication, goal progress, business matters, security, and operational policies.
Recruit, train, develop, evaluate, and coach staff.
Help customers and associates meet their goals by providing needs-based solutions and recommendations.
Lead a partner-centric team working with small business, corporate and institutional partners, and mortgage and financial advisors.
Facilitate consumer loan requests, maintain knowledge of loan policies and procedures, assist with consumer loan portfolios, and coach staff in handling and selling consumer loans.
Grow existing and develop new small business banking relationships through outside client-facing activity.
Retain and develop engaged associates to maintain high customer satisfaction.
Ensure departmental documents and activities comply with applicable laws, regulations, policies, and procedures, including completion of required compliance training.
Process customer requests and transactions accurately and professionally while identifying needs and recommending solutions.
Perform other duties and responsibilities as assigned.