Bilingual Financial Center Consultant I (Teller) - Northside

EECU•Fort Worth, TX

13h•Onsite

About The Position

EECU is looking for a Bilingual Financial Center Consultant I (Teller) to bring energy, enthusiasm, and top-notch service to our Northside location. As a Teller, you’ll be the friendly face that welcomes members, assists with transactions, and connects them with the right products and solutions to support their financial goals. The Financial Center Consultant I will support our members while conducting teller transactions and providing guidance on our products and services. We are looking for someone who is proud to represent EECU and who gets great satisfaction in creating lifelong members by developing sincere relationships.

Requirements

One to two years minimum experience in a retail or financial environment that requires excellence in service while building exceptional rapport with member/customers.
Cash handling daily with the ability to balance without overages or shortages.
Strong communication skills that let you converse freely and comfortably in all interactions with members.
Bring enthusiasm and professionalism to EECU, with a high level of ownership and accountability.
Thrive in a fast-paced environment with the ability to prioritize multiple tasks daily.
Good listener that is approachable, can problem solve and be empathetic.
Relevant computer skills, solid math and written communication skills.
High school diploma or equivalent.
Bilingual required- able to read, write, and speak Spanish.
Must have a good credit history.
Must clear background check including employment, criminal, and drug screen.

Responsibilities

Deliver great member experiences in our environment and be invigorated by constant personal interaction.
Provide a complete service and sales experience for members resulting in exceeding sales goals on a monthly basis.
Perform a broad variety of member service functions such as teller functions; deposits, withdraws, check cashing, etc.
Solve operational issues.
Proactively initiate and support marketing initiatives within the branch.
Build exceptional rapport with our members with providing excellence in service.
Responsible for lobby coverage that includes greeting all members, answers calls, and assists or directs members to appropriate employees when needed.
Responsible for compliance of all Federal and State rules and regulations pertaining but not limited to Bank Secrecy Act, Anti-Money Laundering, Bank Bribery Act, NCUA Privacy Regulations, Reg DD, Reg E, Reg CC, Reg Z, Reg B, FCRA/FACTA, and Service Members Civil Relief.
Attend initial and ongoing annual Bank Secrecy Act training.