Financial Center Assistant Manager - Steele Creek Financial Center

Bank of America•Charlotte, NC

5d•Onsite

About The Position

At Bank of America, the Financial Center Assistant Manager supports the company’s purpose of helping make financial lives better through client connections and Responsible Growth. The role is based in an in-office culture that supports collaboration, engagement, and career development, with flexibility determined by role responsibilities and business needs. This position manages a financial center in collaboration with senior team members, supports operational excellence, and helps ensure that all aspects of the center run effectively and cohesively. The assistant manager oversees the smooth and efficient functioning of the teller line, day-to-day adherence to policies and procedures, and efforts to improve financial center performance. The role implements directives and assumes leadership responsibility for the financial center when teammates are absent.

Requirements

Be an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.
Collaborate effectively, getting things done while building and nurturing strong relationships.
Demonstrate passion, commitment, and drive to deliver an experience that improves clients’ financial lives.
Confidently identify solutions for clients based on their needs and resolve problems independently or involve others as needed.
Communicate effectively and confidently and be comfortable engaging with all clients.
Learn and adapt to new information and technology platforms.
Apply strong critical-thinking and problem-solving skills to meet clients’ needs.
Follow established processes and guidelines, do what is right for clients and the bank, and adhere to applicable laws and regulations.
Manage complexity, prioritize tasks, delegate, and execute in a fast-paced environment.
Interpret performance results, identify opportunities to drive success, and hold others accountable for results.
Work weekends and/or extended hours, which may include being scheduled at any financial center location within a reasonable distance.
Have a High School Diploma, GED, secondary school education, or equivalent.

Nice To Haves

Experience in financial services and knowledge of the financial services industry, products, and solutions.
Experience in mortgage, retail, and/or hospitality.
Experience working in an environment with individual and team goals where goals were routinely met or exceeded.
Bilingual skills.

Responsibilities

Manage client traffic by engaging and appropriately routing clients, and foster client retention.
Manage business results through formalized management routines and coaching.
Create a world-class client experience environment.
Manage market-level initiatives prescribed by market leaders.
Drive operational excellence by engaging employees on business strategy.
Manage organizational priorities and ensure effective execution.
Support operational excellence and the effective, cohesive functioning of the financial center, including the teller line and adherence to policies and procedures.
Implement directives and take leadership responsibility for the financial center when teammates are absent.