Financial Case Manager
About The Position
East House is a dedicated non-profit organization committed to supporting individuals on their journey to recovery. We provide comprehensive services, including residential support, counseling, peer support and community outreach to empower individuals to overcome mental health and substance use disorders and lead fulfilling lives. Our mission is to foster a supportive environment that promotes healing and long-term recovery, while upholding our humanistic, optimistic, progressive, and collaborative values rooted in integrity. The Financial Case Manager assists clients in establishing and maintaining eligibility for financial and medical assistance and provides education about benefit entitlements and money management. This position also supports OASAS-licensed program clients in linking to needed community services while ensuring funding is secured and maintained for agency services. In compliance with NYS's Pay Transparency Act, the salary range for this position is listed above. East House considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer.
Requirements
- High school diploma or GED required and 4 years of paid human services experience
- Bachelor's degree in a human service-related field with 2 years of experience.
- Knowledge of community resources including Social Security, public assistance, and Medicaid.
- Effective written and oral communication skills.
- Ability to work cooperatively with culturally diverse clients, staff, and service providers.
- Basic proficiency in Microsoft Word and Excel.
- Basic computer literacy for email use, internet research, and simple document formatting.
- Valid NYS driver’s license in good standing and access to a personal vehicle for work-related tasks.
Responsibilities
- Assesses clients’ needs and assists in obtaining and maintaining financial and medical benefits.
- Educates clients on benefit entitlements and money management skills, tailored to individual capability.
- Assists clients in establishing Social Security Representative Payeeships when appropriate.
- Coordinates funding efforts with the Admissions team, Finance, and program staff to ensure timely service initiation.
- Develops and manages sliding scale or repayment agreements as needed and follows up on balances.
- Assists OASAS program clients in accessing housing, legal support, healthcare, and other services.
- Maintains documentation to meet regulatory, funder, and agency standards.
- Follows all applicable policies, federal and state laws, and East House compliance standards.
- Collaborates with the Office of Ethics, Compliance & Quality to address non-compliance, and document corrective actions.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
