Financial Business Analyst - Hybrid in New York, New York

NTT DATA Services•New York, NY

39d•Hybrid

About The Position

NTT DATA is seeking a Financial Business Analyst for a Hybrid role in New York, New York. This position is with a prominent Financial Industry Banking end-client and involves data registration for customer signups to cash management products or related banking services. The role requires a US Citizen or Green card holder and involves a hybrid work schedule (3 days in office, 2 days remote) at the client's location. While a full-time position, it is paid aligned to 35 hours/week with full-time benefits.

Requirements

Must be a US Citizen or Green card holder.
Willing to work a Hybrid schedule (3 days in the office, 2 days remotely) in New York, New York at the client’s location.
2+ years customer service experience, preferably in banking/financial services industry.
Must have Microsoft Tools Experience (Word, Excel, powerpoint, Etc).
1+ years Data-entry experience.

Nice To Haves

Bilingual Japanese language is not must, but will be highly appreciated.
Ability to use time efficiently and effectively and remain customer service oriented while handling numerous registrations throughout the day.
Ability to effectively multi-task a broad range of activities, tasks, and outcomes.
Proactively follow-up on open items and work that needs to be advanced forward.
Ability to clearly communicate verbally and in writing across various communication settings and styles.
Builds constructive and effective relationships with internal and external parties, using diplomacy, respect, and tact.
Ability to anticipate customer’s needs.
Ability to quickly learn internal policies and procedures, think independently and suggest solutions.

Responsibilities

Register customer data into proprietary system in a timely manner.
Conduct set up in systems and handle inquiries from customers mainly by email communication.
Obtain sufficient knowledge regarding SMBC’s cash management products and services.
Manage customer entries into our billing database for the purpose of generating invoices.
Collaborate with our back-office operations, Deposit & Clearing, and Investigations departments for wire transfer issues and inquiries.
Work together and problem solve along with our Product team to assist in resolving issues.
Develop strong knowledge of internal policies and procedures in order to effectively execute processes.
Keep close communication with the Client Service team on daily tasks and progress.
Answer and address customer inquiries related to our cash management products, in cooperation with the Client Service team.