Financial Assistance Specialist

Quorum Health Corporate•Brentwood, TN

2d•Remote

About The Position

This position provides Medicaid enrollment support and financial assistance services for community-based individuals. The role requires residing in specific states (Arkansas, California, Kentucky, Massachusetts, Nevada, New Mexico, Oregon, Utah, Tennessee, Texas, Wyoming) to be eligible. The specialist will handle all steps of the Medicaid and Charity Care/Other Assistance Programs enrollment process, including making and taking phone calls with patients and state representatives, gathering and verifying necessary information, and ensuring timely submission of applications. Maintaining knowledge of current program guidelines and policies is crucial, as is meeting performance, accuracy, customer service, and quality standards.

Requirements

Must reside in one of these states: Arkansas, California, Kentucky, Massachusetts, Nevada, New Mexico, Oregon, Utah, Tennessee, Texas, Wyoming.
Ability to work within a remote call center environment free from distractions and background noise.
Proficient in typing.
Ability to work independently, prioritize and multi-task.
General knowledge of health insurance guidelines.
Ability to communicate effectively and professionally in English, both verbally and in writing.
High School graduate or equivalent.

Nice To Haves

Bilingual a plus.
Previous enrollment experience in the medical field preferred.

Responsibilities

Screen and assist with all steps of the Medicaid and Charity Care/Other Assistance Programs enrollment process.
Make/take phone calls related to the Medicaid and Charity Process to both patients and Medicaid state representatives.
Gather, verify, evaluate, and enter necessary social, financial, and medical information into various forms/applications.
Collaborate with on-site leadership and financial counselors to ensure timely submission of Medicaid or Charity applications based off program guidelines.
Maintain proper certification and training on federal and state level (if required).
Maintain a knowledge base of the current Medicaid/Charity/Other Assistance Programs within the state and keep up to date with ongoing changes to any policies and procedures – Federal, State, Organization.
Meet or exceed daily standards for performance, accuracy, customer service, and quality.
Performs other duties as assigned.