PRN Financial Assistance Representative (as needed)

Valley View • Glenwood Springs, CO

1d • Onsite

About The Position

Valley View Hospital is seeking a qualified individual to work in our Patient Financial Services department as a PRN (as needed) Financial Assistance Representative. This position is PRN (as needed), day shift. On-site only in Glenwood Springs! Bilingual (Spanish/English) preferred! The Financial Assistance Representative willingly and effectively assists patients with all questions or issues related to the revenue cycle using exceptional interpersonal and decision-making skills. Calls unrelated to the revenue cycle will be properly handled to ensure patients’ questions are resolved to their satisfaction. Uses Microsoft Word and Excel along with Meditech to manage accounts. Communicates in a compassionate and professional manner from a strong revenue cycle knowledge base.

Requirements

• High school diploma or the equivalent.
• Typing 50 wpm is required.
• Exceptional customer service skills required.
• Proficiency in Microsoft Office applications is required.
• Computer and clerical skills required.
• Must have strong interpersonal, communication, and listening skills.
• Must have a demonstrated ability to address difficult situations and resolve conflict with ease, poise, and tact.
• Must have the ability to work independently and as part of a team.

Nice To Haves

• Bilingual (Spanish/English) preferred.
• Certified Patient Accounts Technician certificate is preferred.
• Admissions or billing background in a hospital or other healthcare setting is preferred.

Responsibilities

• Assist patients with all questions or issues related to the revenue cycle.
• Handle calls unrelated to the revenue cycle to ensure patients’ questions are resolved to their satisfaction.
• Use Microsoft Word and Excel along with Meditech to manage accounts.
• Communicate in a compassionate and professional manner from a strong revenue cycle knowledge base.

Benefits

• Retirement plans 401(a) and 403(b) plans
• Employee Assistance Program
• Annual Bonus to eligible PRN employees based upon organizational and individual performance.
• Employee discount on Valley View Medical Services
• Use of Sunlight and Aspen SkiCo day passes
• Robust health and dental plan
• Vision and life insurance
• Defined contribution pension plan
• 403(b)
• Generous accrual of vacation/sick days
• Relocation and other financial assistance may apply

What This Job Offers

• Career Level: Mid Level
• Education Level: High school or GED