Financial Aid Technician

Dine College • Chinle Agency, AZ

9d • $19 - $19 • Onsite

About The Position

The Financial Aid Technician provides technical and clerical support for the administration of federal, state, tribal, and institutional financial aid programs, with a primary focus on Title IV Pell Grant awarding and the Federal Work-Study Program. This position supports students through the financial aid process by assisting with documentation, data entry, eligibility review, and compliance-related tasks. The Technician serves as a key point of contact for students and campus partners, maintains accurate financial aid records, and supports program monitoring and reporting in accordance with federal regulations and institutional policies.

Requirements

• Associate degree in Business Administration, Education, Accounting, or a related field.
• One (1) year of experience working in financial aid, higher education, student services, counseling, or related fields.
• Knowledge and administration of Federal, State, and Tribal financial aid programs within the Federal, State, Tribal, and institutional compliance.
• Proficient skills with Microsoft Office (MS365): Excel, Word, etc.
• Must have strong project management and organizational abilities and skills.
• Strong written and verbal communication skills; writing, oral, active listening, and interpersonal skills
• Work effectively in team situations
• Excellent customer service skills using tact and diplomacy; professional and pleasant office manner
• Excellent listening skills; patient and clam
• Ability to prioritize information in a timely manner.
• Ability to communicate clearly by phone and in person.
• Detail-oriented and able to organize and manage multiple projects while maintaining a high level of accuracy.
• Ability to handle multiple tasks and issues.
• Ability to understand and explain to others technical information in a manner that is easily understood.
• Ability to create presentations, webinars, and create resources.
• Ability to analyze and interpret data.
• Ability to adapt to system, process, and procedure changes.
• Valid State Driver's License.
• Candidate must clear a pre-employment background check to ensure compliance with institutional, federal, and tribal Financial Aid regulations.

Nice To Haves

• Bachelor's degree in Business Administration, Education, Accounting, Finance, or related field.
• One (1) year of experience working in financial aid, higher education student services, counseling, or related
• Experience in presentations, webinars, or digital resources in the area of Financial Literacy.
• Experience in processing student financial aid through a relational database system is desired.
• Experience in Financial Aid or Educational software programs. (Jenzabar, PowerFAIDS,etc.)

Responsibilities

• Serve as a first point of contact for students, parents, faculty, and staff regarding financial aid processes, application requirements, deadlines, and
• Provide basic information and assistance related to financial aid programs under established policies and procedures.
• Assist students with completing financial aid forms and responding to requests for documentation.
• Route complex questions, appeals, or exceptions to the Financial Aid Officer or Manager as appropriate.
• Maintain professional, respectful communication while supporting student access and customer service.
• Collect, review, and process financial aid applications and supporting documents for completeness and accuracy.
• Assist with verification activities by comparing FAFSA data, tax documentation, and verification worksheets.
• Identify conflicting or missing information and request additional documentation from students.
• Track and update financial aid files through the processing cycle to support timely awarding.
• Assist with the processing and entry of Title IV Pell Grant awards under established guidelines.
• Enter and update financial aid data in the financial aid management system.
• Support the monitoring of Satisfactory Academic Progress (SAP) and assist with notifications and record updates.
• Flag potential eligibility issues or unusual circumstances for review by senior financial aid staff.
• Ensure aid awards remain within Cost of Attendance limits.
• Assist with the day-to-day administration of the Federal Work-Study Program, including award setup, work authorizations, and student employment
• Monitor student work hours and earnings and report discrepancies to supervisors.
• Maintain FWS records and assist with monthly and bi-weekly usage reports.
• Support compliance requirements, including documentation related to reading tutor or family literacy placements.
• Coordinate with Payroll and Human Resources to ensure accurate student employment coding.
• Maintain accurate, complete, and confidential student financial aid records in compliance with FER PA and federal regulations.
• Assist with routine data checks and reporting to identify discrepancies.
• Support annual audits, program reviews, and file reviews as assigned.
• Utilize financial aid and student information systems, including PowerFAIDS and Jenzabar, under established procedures.
• Adhere to the financial aid calendar to ensure deadlines are met.
• Perform other related duties in support of the Office of Financial Aid.

Benefits

• At times the Financial Aid Advisor is required to lift typical office equipment and supplies.
• Travel required to other campuses and sites.
• Travel required by vehicle and at times by air to conferences/trainings out of state.
• Able to work in a high-pressure office setting during peak business times of the year.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree