Financial Aid/Scholarship Counselor

Alabama State University•Montgomery, AL

2d•Onsite

About The Position

Alabama State University, Office of Financial Aid, invites applications to the fill the position of Financial Aid/Scholarship Counselor. The selected candidate will assist the Scholarship Coordinator in scholarship coordination, assist students in navigating the financial aid process so that they can continue to reach their educational goals. This position requires involvement in all areas of student financial aid services and administration including, but not limited to, the counseling students, parents and prospective students, processing applications, packaging, verification, etc.

Requirements

Bachelor's degree from an accredited university
2 years experience in a college/university setting to include counseling and aid assessment
Must not be in default on any federal student loan

Responsibilities

Assist in ensuring regulatory compliance in all areas of financial aid, including federal, state and institutional guidelines and policies
Counsel students, prospective students and their parents about the application process, availability of funds and eligibility criteria
Assist with providing scholarship leads for our students
Provides correspondence to students when verification documents are incorrect, lacking information, or additional information is necessary
Advise students and parents regarding the available financial aid and the process of qualifying for financial aid
Provide exemplary customer service
Research information on available programs and procedures to establish eligibility and provide students and families options and alternative for financing educational goals
Evaluates students financial aid requests and award adjustments
Maintain a high level of awareness of changes to federal and state regulations by reviewing IFAP and NASFAA websites as well as participating in webinars
Represent the Financial Aid office at evening and weekend enrollment events
Appropriately document and resolve all conflicts related to, but not limited to the following: Stafford/Perkins Loan Default, Bankruptcy, Social Security Number/Name Discrepancies, Aggregate loan limits, Selective Service, Bachelor degree/Graduate degree, Citizenship, Pell Over Payments, Drug Convictions
Conduct workshops and present financial aid and financial literacy information at college events, high schools, and community agencies
Research and resolve student complaints and issues
Work collaboratively with other departments on campus to meet the university's enrollment and retention goals
Represent the financial aid office at evening and weekend events.