Financial Aid Counselor

University of Notre Dame • Notre Dame, IN

1d • Onsite

About The Position

As a Financial Aid Counselor, you'll play an essential role in helping students and families navigate one of the most important aspects of the college experience - making a Notre Dame education possible. As one of the first people students and families connect with, you'll provide knowledgeable guidance, compassionate support, and exceptional service throughout their financial aid journey. In this dynamic role, no two days are the same. You'll counsel students and families on educational costs, financial aid programs, and University policies while serving as a trusted resource for questions and problem-solving. You'll manage key aspects of the financial aid process, from reviewing eligibility and verifying documentation to packaging aid and ensuring accurate, timely disbursement of funds. Beyond student support, you'll contribute to the success of the Office of Financial Aid through a variety of operational and technical responsibilities. You'll collaborate with campus partners, support specialized program areas such as student employment, athletics, and loan processing, maintain critical documentation and procedures, and leverage systems like OnBase and Slate CRM to enhance efficiency and improve the student experience. We're looking for someone who thrives in a fast-paced, service-oriented environment, enjoys solving complex problems, communicates with empathy and professionalism, and is passionate about helping students achieve their educational goals. If you're energized by meaningful work and want to make a lasting impact on the lives of students and families, we'd love to welcome you to our team.

Requirements

• Bachelor's degree.
• 1 to 2 years of experience in a role that required similar competencies, including customer service, problem-solving, communication, and relationship management.
• Excellent customer service skills.
• Excellent oral and written communication skills.
• Ability to collaborate and work with diverse populations.
• Commitment to excellent service.
• Ability to prioritize tasks and raise issues when necessary.

Responsibilities

• Counsel students and families on educational costs, financial aid programs, and University policies.
• Serve as a trusted resource for questions and problem-solving.
• Manage key aspects of the financial aid process, including reviewing eligibility and verifying documentation.
• Package aid and ensure accurate, timely disbursement of funds.
• Collaborate with campus partners.
• Support specialized program areas such as student employment, athletics, and loan processing.
• Maintain critical documentation and procedures.
• Leverage systems like OnBase and Slate CRM to enhance efficiency and improve the student experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level