Financial Aid Representative

Northampton Community College•Bethlehem, PA

7d•Onsite

About The Position

The staff and faculty of Northampton Community College share a single goal: to help students transform their lives through education. It's a goal that reaps rewards thousands of times over the course of a career. Employees at Northampton receive competitive compensation and an array of benefits while working on campuses located in a region with a very high quality of life. We invite you to consider applying for one of our currently available positions. For more information on the College, please visit www.northampton.edu. For more information on life in the Lehigh Valley, please visit https://www.northampton.edu/human-resources/life-in-the-area.htm. NCC is strongly committed to increasing the diversity of the college community and the curriculum. Candidates who can contribute to that goal are encouraged to identify their strengths or experiences in this area.

Requirements

Associate degree required.
Relevant education and/or experience that demonstrates the ability to successfully perform the essential duties of the position may be considered.
Ability to use technology systems and software to support financial aid operations.
Proficiency with Microsoft Office Suite, spreadsheets, databases, and other College-standard software applications.
Strong oral, written, and interpersonal communication skills.
Excellent organizational and time management skills with strong attention to detail.
Ability to maintain a high level of confidentiality and exercise sound judgment when handling sensitive information.
Ability to work independently and collaboratively as an effective member of a team.
Minimum of two years of related experience, preferably in financial aid, higher education, or a comparable administrative environment.

Responsibilities

Process and review financial aid applications, supporting documentation, and action items to ensure compliance with federal, state, institutional, and program regulations, while assisting with financial aid packaging and awarding as needed.
Process verification documents, eligibility determinations, student loan certifications, disbursements, work-study review and awarding, along with case requests submitted by external agencies requiring financial aid review and processing and other items as required and other reporting as needed.
Counsel students and families on financial aid programs, application procedures, verification requirements, eligibility criteria, satisfactory academic progress, loan options, and available funding resources.
Coordinate and process financial aid-related communications, materials, correspondence, and documentation, while providing responsive customer service to students, families, and campus partners through in-person, telephone, and electronic communication.
Collaborate with internal departments and external agencies to facilitate accurate and timely processing, awarding, and disbursement of financial aid.
Coordinate administrative functions, including purchasing activities, payment requests, supply management, mail distribution, and the preparation of financial aid materials and publications.
Supervise, train, and provide directions to student employees by assigning work, monitoring productivity, and ensuring quality customer service.
Support departmental operations through participation in special projects, audits, reporting requirements, compliance initiatives, and process improvement efforts as assigned by the Director of Financial Aid.
Perform other duties and assume additional responsibilities as assigned in support of the mission and goals of the Financial Aid Office and the College.