Financial Aid Process Specialist

Eastern Michigan University • Ypsilanti, MI

3d • Onsite

About The Position

Assist in the administration of diverse financial aid programs and internal policies and procedures. This role involves communicating financial aid information to students, assisting with application processing, advising lower-level staff, and supporting the development and revision of office procedures. The specialist will also prepare reports and ensure compliance with NCAA, Mid-American Conference, and Eastern Michigan University regulations.

Requirements

• Knowledge of basic accounting principles, business correspondence, and automated office systems.
• Strong skills in written and interpersonal communication, organization, and problem solving.
• Completion of two years of post-high school business-related coursework.
• Ability to read, write, interpret instructions and perform basic arithmetic calculations.
• Completion of a high school education.
• Ability to analyze and accurately review large volumes of data to ensure integrity of computerized database.
• Ability to independently prioritize, organize and carry out work assignments to comply with deadlines.
• Previous experience providing knowledge and skills in computer systems, use of reporting applications and database systems.
• Ability to communicate effectively both orally and in writing.
• Three years' directly-related, high-volume records' processing and customer service experience.

Nice To Haves

• Additional coursework and/or experience equivalent to an Associate's degree.
• Experience in Microsoft Access and Excel.
• Two years' experience within EMU's Financial Aid Office.
• Working knowledge of Financial Aid principles, typically acquired through two years of clerical/customer service work experience in a Financial Aid related position.
• Knowledge of the University's Red Flags Rule and Identify Theft Prevention Policy and Procedure.

Responsibilities

• Communicate to students and other interested persons available financial aid programs, eligibility requirements and procedures.
• Assist advisors with the processing of financial aid application materials to determine aid eligibility status.
• Advise lower-level staff on matters relative to appropriate office and/or financial aid application guidelines.
• Assist the Director and/or Assistant Directors in developing procedures for processing, recording, and filing various financial aid award and disbursement transactions.
• Assist in the review and revision of office policies and procedures.
• Prepare and/or assist in the preparation of various reports.
• Adhere to any and all NCAA, Mid-American Conference and Eastern Michigan University policies, rules, regulations, and operational procedures.
• Perform related departmental duties, as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree