Financial Aid Peer Counselor
University of Mary Washington•Fredericksburg, VA
•Onsite
About The Position
Responsibilities include receiving and answering basic financial aid-related questions for incoming customers via telephone, e-mail, and front desk reception; intelligently explaining to customers basic information about Federal Student Aid programs and processes; providing excellent customer service while maintaining confidentiality of students’ records appropriate to FERPA regulations; working closely with the Financial Aid Customer Service Team.
Requirements
- Must have Federal Work Student Eligibility
- Have a current FAFSA
- Meet SAP requirements
- Must be friendly and patient, with great organizational skills
- Must be current UMW student
Responsibilities
- Receiving and answering basic financial aid-related questions for incoming customers via telephone, e-mail, and front desk reception
- Intelligently explaining to customers basic information about Federal Student Aid programs and processes
- Providing excellent customer service while maintaining confidentiality of students’ records appropriate to FERPA regulations
- Working closely with the Financial Aid Customer Service Team
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
