Financial Aid Customer Service Specialist

Elon University • Elon, NC

45d • Onsite

About The Position

This position serves as a primary customer service representative for the Office of Financial Aid. Primary duties will be the monitoring of the department email and fax accounts, answering telephones, working with students and parents in the front office and scanning, indexing, and maintaining the document imaging system.

Requirements

• Associate degree, or vocational or technical school degree in any relevant field of study
• Minimum 1 year of experience with the following relevant work experience: Administrative support experience involving data entry, document collection, record maintenance, and use of computerized information systems such as MS Office.
• Strong communication skills (both oral and written) to include appropriate tone, clarity, and timeliness.
• Willingness to learn and the ability to adapt to an ever-changing working environment.
• Exhibits a commitment to inclusive excellence through interactions with colleagues, students, and visitors.

Nice To Haves

• Associate degree, vocational certificate, or technical school credential in a related field of study.

Responsibilities

• Monitoring and answering of FinAid email, FinFax transmissions, and FinAid Check Teams Group.
• Answering incoming telephone calls from students and parents.
• Assisting students and parents in the office.
• Answers questions regarding FAFSA filing, loan applications, adjustments to aid, requests for adjustment, verification, requested documents, etc.
• Scanning and indexing of important student documents into document imaging system and general maintenance and organization of system.
• Assisting with processes within the office as needed.
• Assisting with training and development of student employees.
• Support all Admissions events as needed for our department.
• Other duties as assigned.
• Demonstrate an understanding of and engagement with Elon’s foundational commitment to relationships, mentoring and collaboration in a close-knit residential community.
• Foster inclusive excellence within a strong residential community.
• Join together and build connections in activities that foster an active and engaged campus environment and engage in professional development to support the shared responsibility of enriching diversity, equity, and inclusion through meaningful relationships and mentoring at Elon.
• Attend or participate in campus activities such as College Coffee, Numen Lumen, campus cultural events, athletic events, continuing education, professional development opportunities and trainings, employee resource groups and other university-sponsored activities to demonstrate an active commitment to the Elon community.

Benefits

• 28 annual days off, including holidays and vacation.
• Immediate tuition remission for undergraduate courses
• Tuition remission for approved graduate-level courses after 12 months of employment.
• Retirement plan with an 8 percent contribution from the university.
• Immediate eligibility for health, dental and vision insurance, along with free acute care and lab services at our onsite Health & Wellness Clinic.
• Free use of campus fitness facilities.
• Free admission to musical and theater performances, guest speakers, religious and ethnic observances, recitals, art exhibitions, entertainment and our Division I Phoenix athletics.
• Eligibility for tuition remission at Elon for spouses, qualifying domestic partners and dependents begins at two years of service.
• After two years of employment, eligibility begins for participation in the Tuition Exchange, a national scholarship exchange program that enables dependents to enroll in nationally recognized partner colleges and universities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree