Financial Aid Specialist

Tennessee Board of Regents•Memphis, TN

3d•Hybrid

About The Position

This is a full-time, fiscal year position reporting to the Associate Director of Financial Aid. The Financial Aid Specialist provides excellent customer service and counseling to students and parents regarding all types of Federal Financial Aid, State and Institutional Grants and Scholarships available to students attending Southwest Tennessee Community College. He/she may work some evenings and weekends as needed; have the ability to travel between two main campuses, site locations; and travel mostly within the state for attendance at professional meetings.

Requirements

Bachelor's degree in Business Administration or related field.
Two (2) years of work experience in a financial aid office or related area.
Must have the ability to travel between two (2) main campuses, site locations; and travel mostly within the state for attendance at professional meetings.
Work evenings and weekends as needed.
A background check will be required for the successful candidate.

Nice To Haves

Knowledge of the guidelines and regulations pertaining to financial aid programs, including federal laws and regulations governing student-work programs.
Knowledge of organizational rules, regulations and procedures.
Skill in excellent oral and written communication.
Ability to efficiently organize, make decisions, prioritize multiple tasks, meet deadlines, and work independently and as a team player within a highly computerized environment and with frequent daily interruptions.
Ability to analyze files for professional considerations.
Ability to understand, interpret and effectively apply federal regulations regarding administration of federal student aid programs.
Ability to maintain confidentiality of records and information.
Ability to interact in an effective and appropriate manner with an ever-growing college population and the public.
Ability to detect and correct grammatical and spelling errors in written correspondence.
Ability to maintain files accurately, in paper and in software programs.
Ability to efficiently operate a personal computer and associated software.
Strong customer service skills and experience.
Personal qualities of integrity, intellectual curiosity, exceptional interpersonal and communication skills, significant strategic and analytical capacity, technological savvy, a collaborative work style, and commitment to excellence that characterizes our college.

Responsibilities

Administers the verification process and awarding of all Federal Financial Aid programs including Federal Pell Grant, SEOG, and Academic Competitiveness Grant programs.
Counsels students and parents by assisting them through the financial aid application process.
Administers the verification process and awarding of all State of Tennessee Financial Aid programs.
Manages effectively a large case load in an accurate and timely manner which includes accountability in verification, paperwork, error rates; student and parent office visits, and other duties to meet team goals for accurate awarding and excellent customer service.
Maintains current knowledge of Federal Aid Program regulations; provides high standard of customer service when assisting students with problem resolution. Seek input from alternate authority if necessary.
May perform other duties as assigned.