Financial Aid Counselor

University of Maine System • Augusta, ME

5d • Onsite

About The Position

The University of Maine at Augusta is hiring a Financial Aid Counselor for its Student Financial Services team on the Augusta Campus. The position helps students and families navigate the financial aid process and access resources supporting their educational goals. It provides financial aid counseling, evaluates student eligibility, administers financial aid programs, and supports compliance with federal, state, and institutional requirements. Previous financial aid experience is welcome but not required.

This is a full-time, fiscal-year position located on UMA's Augusta campus. The regular schedule is Monday through Thursday, 8:00 a.m. to 4:30 p.m., and Friday, 8:00 a.m. to 4:00 p.m., with occasional evening and weekend hours as needed.

Requirements

• Bachelor's degree or an equivalent combination of education and experience.
• Three years of experience in a customer-facing, administrative, financial, or student services role requiring analytical, problem-solving, and communication skills.
• Strong communication, organizational, and problem-solving skills.
• Ability to interpret policies and procedures, exercise independent judgment, and manage multiple priorities.
• Proficiency with computer applications and ability to handle confidential information appropriately.

Nice To Haves

• Experience in financial aid administration or higher education student services.
• Knowledge of federal and state financial aid programs and regulations.
• Experience with student information systems or financial aid management software.
• Familiarity with UMA and/or the University of Maine System.

Responsibilities

• Provide guidance to students and families about financial aid options, eligibility, application requirements, and available resources.
• Review and analyze financial aid applications, resolve discrepancies, and determine eligibility for financial assistance.
• Evaluate financial aid awards and adjust them based on changes in student eligibility or enrollment.
• Monitor student eligibility, including Satisfactory Academic Progress (SAP) requirements, and assist with related notifications and appeals.
• Interpret and apply financial aid regulations, policies, and procedures to support accurate, compliant program administration.
• Review financial aid reports, maintain accurate student records, and resolve processing issues.
• Participate in financial aid outreach, recruitment activities, and presentations.

Benefits

• Medical, dental, and vision coverage, with flexible spending account (FSA) and Health Savings Account (HSA) options.
• Employer-paid basic life insurance and long-term disability coverage, with voluntary coverage options.
• TIAA retirement plan with a 10% employer contribution and opportunities for additional tax-deferred retirement savings.
• Paid vacation and sick leave, plus 13 paid holidays each year.
• Employee tuition waiver, including graduate courses and Maine Law, and tuition discounts for eligible spouses and dependent children.
• Employee Assistance Program and wellness programs.
• Professional development and opportunities for career growth within Maine's public university system.
• Optional pet insurance, home and auto insurance discounts, and supplemental disability and life insurance options.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level