Financial Aid Counselor #631729

Oklahoma State University • Okmulgee, OK

1d • $14 - $16 • Onsite

About The Position

The Financial Aid Counselor serves as a front line point of contact for all students, parents, faculty, and staff to assist students with the financial aid process which includes assisting with verification documents, the Free Application for Student Aid (FAFSA), Financial Needs Analysis forms, and Suspension Appeal Forms. The Counselor also is responsible for directing the main flow of students within the office, maintains the main office telephone line, voicemail, and financial aid email account, as well as helps other staff with additional projects when needed.

Requirements

• Associate degree preferred.
• Proven history of demonstrating ethical and professional behavior.
• Minimum of two years’ related work experience in a customer service setting with high traffic volume.
• A valid driver’s license.
• Knowledgeable of all facets of financial aid to assist students appropriately.
• A positive “can-do” attitude along with a professional appearance and demeanor.
• Willingness to continually self-initiate learning to remain current in expertise.
• Ability to quickly grasp and apply training in learning new skills and methods.
• Service oriented with ability to work and respond effectively to various audiences of internal and external clients.
• Must be flexible, innovative and self-motivated.
• Excellent written communication and listening skills.
• Customer responsiveness are essential.

Responsibilities

• Serve as a front line point of contact for students, parents, faculty, and staff regarding the financial aid process.
• Assist students with verification documents, FAFSA, Financial Needs Analysis forms, and Suspension Appeal Forms.
• Direct the main flow of students within the office.
• Maintain the main office telephone line, voicemail, and financial aid email account.
• Assist other staff with additional projects as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree