Financial Aid Counselor

Marymount University • Lexington, MA

2d • Hybrid

About The Position

The Financial Aid Counselor provides excellent customer service and guidance to financial aid applicants and their families throughout the financial aid application process; determines eligibility within the parameters of institutional, state and federal requirements. Located in Arlington, Virginia, just minutes from Washington, D.C., Marymount offers a dynamic and forward-looking environment where innovation is encouraged and flexibility is valued. We understand that higher education is evolving, and we embrace change with creativity, responsiveness, and a solutions-oriented mindset. Our faculty and staff thrive in a community that prioritizes communication, cross-functional collaboration, and service-driven leadership. Whether working directly with students or supporting them behind the scenes, every role contributes to a shared mission: helping students grow, succeed, and lead with purpose and confidence.

Requirements

• Bachelor’s Degree and at least one to two years of experience in Student Services or Customer Service, or the equivalent combination of education and work experience combined.
• Customer Service Experience
• Familiar with financial documents and a high competency of computer skills.
• Proficiency in basic technology (i.e. Microsoft Office Suite: Word, Excel; Google Suites).
• Ability to interpret regulations and apply appropriately.

Responsibilities

• Exercises independent judgment in the management of operational details of the financial aid process
• Provide advising throughout the financial aid process to prospective, new and current students and their families.
• Reviews incoming financial aid applications and any supporting documentation needed to determine the accuracy of the financial and household information reported on the FAFSA.
• Complete assigned duties with a high degree of accuracy to ensure compliance while experiencing multiple interruptions.
• Exercise great attention to detail when completing assignments as errors in judgment or calculations could result in unintended consequences for the student and/or the institution such as under or over funding of a student, loss of student eligibility, audit findings, fines, damage to school’s reputation or loss of institutional eligibility.
• Will have the authority to recalculate and make changes to financial aid awards when a student's eligibility changes.
• Maintain knowledge of federal, state and institutional policies as it relates to the awarding and disbursements of federal, state and institutional aid.
• Must utilize conflict resolution skill set to pacify disgruntled students and parents, helping them to understand the situation and identify potential solutions to issues.
• Maintain student confidentiality in accordance with FERPA regulations.
• On an occasional basis, travel to an off-campus meeting site to attend institutional workshops;
• Participates in committees under the direction of the Associate Director of Financial Aid counselors to review Satisfactory Academic Progress (SAP) appeals, Professional Judgment requests, and academic merit scholarship appeals, as needed.
• May be required to work minimum evenings and weekends.
• Other duties as assigned by the financial aid director/associate director and/or Manager of Financial Aid Counselors.
• Manage the full scholarship lifecycle, including application processing, tracking applicant records, coordinating scholarship reviews, and overseeing the awarding and disbursement of scholarship funds.

Benefits

• Comprehensive and flexible benefits program designed to support the health, well-being, and work-life balance of our benefit-eligible faculty, staff, and their eligible dependents.
• Retirement plan includes a diversified portfolio of investment options, with a University match of up to 3% of employee pretax contributions for full-time employees.
• Competitive health and welfare benefits
• Flexible and hybrid work arrangements for eligible positions, allowing up to two remote workdays per week.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level