Financial Aid Counselor

DePauw University•Greencastle, IN

6d•Onsite

About The Position

DePauw University is seeking a dedicated, detail-oriented, and customer-focused Financial Aid Counselor to join their team. This entry-level position is crucial in supporting students and families through their academic journey by guiding them through the financial aid application, evaluation, and financing processes. The role requires excellent communication skills, outstanding student service, a strong attention to detail, and a willingness to learn and adhere to federal, state, and institutional regulations.

Requirements

A Bachelor’s degree required. (Equivalents include 1–2 years of foundational experience in customer service, higher education administration, or banking/finance).
Ability to read and interpret complex documents (such as government regulations).
Ability to write routine reports and correspondence.
Ability to speak effectively and confidently with students, parents, and peers.
Basic mathematical and data analysis skills; comfort working with financial figures and budgets.
Technical proficiency with computer applications, including Google Workspace and Microsoft Office (specifically Excel).
Ability to quickly learn institutional database systems.
A strong commitment to the values associated with a nationally respected, residential liberal arts university, including those related to diversity, equity, and inclusion.
Proven organizational and multitasking skills with an eagerness to learn and adhere to rigid compliance guidelines.
Ability to work independently on assigned tasks while contributing positively to a team environment.

Nice To Haves

Prior experience with student information systems (e.g., Workday or PowerFAIDS) is a plus but not required.

Responsibilities

Provides high-quality, welcoming service to all students, parents, and members of the DePauw University community, handling phone calls, emails, and in-person inquiries.
Assists and advises students and parents regarding financial aid eligibility, application procedures (FAFSA), aid programs, packaging policies, costs, and the university billing process.
Maintains accurate, secure, and confidential records of student financial aid information in compliance with privacy regulations.
Processes and verifies financial aid materials, tax documents, and related verification forms accurately and timely.
Learns, interprets, and ensures compliance with all federal, state, and institutional regulations regarding financial aid administration.
Assists in developing basic informational materials and conducts informational sessions or workshops on financial aid for students and families.
Collaborates with the Office of Admission to help recruit new students and meet enrollment goals through relationship building and timely communication regarding financial aid packages.
Performs other duties as assigned.