Financial Aid Counselor

Whitman College • Walla Walla, WA

6d • Hybrid

About The Position

The Financial Aid Counselor serves as the first point of contact for the Office of Financial Aid Services, providing accurate, timely, and professional assistance to students, families, and campus partners. This position coordinates and supports the daily operational functions of the office, including front‑line service, data and systems management, financial aid processing, compliance with state and federal regulations, and assistance with scholarships and loan programs. Working collaboratively with Financial Aid staff and campus constituencies, the Financial Aid Counselor helps ensure efficient office operations and the effective delivery of financial aid services in support of Whitman College’s enrollment goals.

Requirements

• Ability to work with a high degree of flexibility, accuracy and attention to detail in a dynamic environment.
• Proficiency with, or ability to learn, common office and web‑based technologies, including Microsoft and Google productivity tools, databases, and customer relationship management (CRM) and student information systems (SIS).
• Ability to maintain positive and effective working relationships with diverse internal and external constituencies while managing competing demands in a fast‑paced environment.
• Proven ability to handle confidential and sensitive information with discretion and sound judgment.
• Strong communication and customer service skills, including the ability to articulate processes and ideas effectively both orally and in writing.
• Ability to actively and positively contribute to the College’s core values of diversity, equity, inclusion, antiracism, and access.
• Two-year college degree.
• 2+ years of data entry, computer-related experience, and working with the public.
• OR a combination of relevant education, training and experience.

Nice To Haves

• Bachelor’s degree.
• Financial Aid experience.

Responsibilities

• Import FAFSA and CSS Profile data.
• Track required forms for student financial aid files.
• Perform federal verification, including requesting documentation and making aid adjustments.
• Stay current with state and federal financial aid regulations.
• Possess a basic understanding of need analysis used to determine aid eligibility.
• Assist with state and federal aid programs as needed.
• Receipt and record outside scholarships, ensuring students are not over‑awarded.
• Provide loan forms, checking for completeness and eligibility, and adjusting aid when needed.
• Support the Assistant Director with loan processing and monthly reconciliation.
• Keep the office budget current and process bills for payment.
• Answer the main phone line and direct callers as needed.
• Greet visitors, parents, and students, respond to questions directly when possible, or refer to other staff as necessary.
• Assist with general office duties (e.g., data entry, filing).
• Open, process, and distribute mail.
• Keep track of office supplies and reorders as needed.
• Maintain the Financial Aid website, in partnership with the Communications Office, ensuring content is accurate and up to date.
• Center diversity, equity, inclusion and antiracism as guiding principles when approaching financial aid work.
• Contribute to additional initiatives as needed, adapting to evolving priorities and organizational needs.
• Complete other tasks as assigned by the Associate Director or Director.

Benefits

• Medical/Dental/Vision Insurances.
• Basic life , accidental death and dismemberment and long term disability insurances with the capability to elect additional voluntary coverage.
• 403(b) Defined Contribution Retirement Plan with a matching contribution after eligibility requirements ar e met.
• 20 accrued vacation days , 12 accrued sick days , 13 paid holidays .
• Tuition Remission – Dependent Children Employee tuition waiver for two Whitman courses per semester.
• Employee Assistance Program
• Relocation assistance for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree