Financial Aid Coordinator - Communications (CL9719)
About The Position
The Financial Aid Coordinator – Communications supports all students and their families by providing a top-notch customer service experience and educating students and families on the financial aid process and overall financial literacy. The coordinator will embrace our relationship-rich culture by managing our front-line customer services. Additionally, the Coordinator will create and publish effective communication pieces (print, digital, e-mail, and system communications) to support and educate our students about financial aid and financial literacy throughout the enrollment process (application-graduation). The coordinator will work closely with the Associate Director of Financial Aid and the Director of Financial Aid to support the department and University’s mission.
Requirements
- Associate's degree
- Excellent communication and interpersonal skills.
- Strong computer skills, including familiarity with Word, Excel, and Microsoft Outlook.
- Ability to function and appropriately prioritize in a fast-paced, high-volume environment.
- Must be a cooperative team player.
- Customer service experience and acumen.
Nice To Haves
- Banner and/or Slate platforms experience preferred.
- Ability to verbally communicate in a second language preferred (English as primary language).
- One (1) year or more of full-time Financial Aid or Higher Education experience is preferred.
Responsibilities
- Manage daily customer service duties via the phone, in person, email, front desk coverage and over web-meeting software such as Zoom or Microsoft Teams.
- Provide accurate financial aid information to prospective and current students and their families.
- Administer and coordinate the University’s financial literacy program.
- Review and analyze daily reports related to the processing of aid awards, including, but not limited to, refund reports and disbursement error reports.
- Review and process received documents to resolve aid eligibility, which includes, but is not limited to, federal C-flags and state grant eligibility (to include DHS verification, citizenship verification, and EASE grant verification).
- Assist the Director of Financial Aid Operations and Assistant Director (Compliance) with validation of unofficial withdrawals for timely Title IV compliance.
- Develop communications for the Office of Student Financial Aid, including system notices and instructions.
- Assist the Director of Financial Aid, Operations, with processes related to Veterans’ aid and certifying VA funds.
- Assist with the creation and distribution of the monthly Financial Aid newsletter.
- Responsible for state programming discrepancy reporting and disbursement.
- Provide basic data entry of forms and track documents and files as necessary.
- Assist with the book voucher process.
- Support the Enrollment division with events and initiatives that require some weekend and evening hours.
- Embrace the University’s Mission and Values in daily work.
- Work on other special projects and/or complete other duties which may also be assigned when appropriate.
- Work closely with the Director of Admissions Operations and their team to ensure timely, accurate, and segmented communication.
- Support the Director of Financial Aid Operations and the Director of Financial Aid in aligning with the department and the University’s mission.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
