Financial Aid Clerk-PT

Tennessee Board of Regents•Tullahoma, TN

9d•Onsite

About The Position

Motlow State Community College is seeking a part-time Financial Aid Clerk for its Moore County campus. This position, not to exceed 27 hours per week, will assist with the day-to-day operations of the financial aid office, serving as a primary contact for students and others with questions about the financial aid process. The role also involves maintaining and updating the financial aid chatbot.

Requirements

High school diploma or equivalent.
Two (2) years’ experience in a higher education setting.
Knowledge of confidentiality statutes and policies as they apply to FERPA and financial aid programs.
Maintains detailed current knowledge of federal/state/local/institutional financial aid programs, policies, procedures and funds.
Strong interpersonal skills and the ability to effectively communicate with a wide range of individuals and constituencies in a diverse community.
Communicate effectively, both in writing and verbally, with students, parents, high school counselors, fellow employees, college administrators, and other stakeholders.
Strong computer skills, including but not limited to ERP (Enterprise Resource Planning) system(s) (Banner), word processing, spreadsheets, e-mail, database, and internet.
Ability to use an imaging system to scan, index, and retrieve financial aid data and documentation.
Ability to establish and maintain effective working relationships with other employees, outside governmental and community agencies, and the general public.
Ability to contribute to a student focused environment and knowledge of college resources.

Nice To Haves

Three (3) years’ experience in a higher education setting.
Three (3) years’ experience working with financial aid.
Experience working with the Banner Financial Aid system and/or similar systems.
Ability to make presentations to diverse stakeholders including groups of staff, parents and students.

Responsibilities

Assist with the management of assigned financial aid program(s) including administration, processing, verifying eligibility, awarding, monitoring, and adjusting awards each semester.
Reconcile accounts and maintain institutional compliance as required by program proponent organizations and applicable statutes.
Maintain the student information system/Banner as related to assigned program(s).
Assist customers via email, call center escalations, phone, or walk-ins with general questions about financial aid programs, processes, eligibility, refunds, and the impact of withdrawal or over awards.
Elevate complex questions to Financial Aid Counselors or Financial Aid management.
Assist students and parents who require assistance with navigating the financial aid process or financial aid programs.
Maintain and update the financial aid chatbot.
Review documents received for accuracy and completeness.
Maintain files accurately in paper and/or electronic formats.
Assist with the Records Retention and Destruction of financial aid data in accordance with established statutes and guidelines.
Perform other duties as assigned.