Financial Aid Associate Director

Rose-Hulman Institute of Technology•Terre Haute, IN

38d•$60,000 - $75,000•Onsite

About The Position

Rose-Hulman Institute of Technology invites applications for the position of Financial Aid Associate Director. As a nationally recognized institution dedicated to academic excellence and student support, Rose-Hulman values professionals who are committed to helping students overcome financial barriers to education. This role is well suited for a collaborative, student-centered individual who is passionate about promoting opportunity and empowering student achievement. The Financial Aid Associate Director provides strategic leadership and operational oversight for the administration of federal, state, and institutional financial aid programs. This position is responsible for managing the packaging and awarding of financial aid, ensuring accurate and timely processing of aid applications, and maintaining compliance with all applicable federal and state laws, regulations, and institutional policies. The Associate Director oversees the development, implementation, and monitoring of office procedures and internal controls; coordinates the preparation and submission of required federal, state, donor, and institutional reports; and supports the delivery of comprehensive financial aid information through outreach initiatives for prospective and current students, parents, and campus stakeholders. The Associate Director directs the administration and processing of all federal loan programs and serves as the primary authority for student and parent applicant data management. Responsibilities include overseeing the import and export of FAFSA data used to determine eligibility for federal, state, and institutional financial aid programs; managing applicant data corrections resulting from verification activities; coordinating Pell Grant payment reporting to support institutional reimbursement from the U.S. Department of Education; and ensuring the accurate processing, origination, disbursement, reconciliation, and maintenance of all Federal Direct Loan records. This role develops and monitors operational procedures to ensure data integrity, regulatory compliance, and efficient service delivery while mitigating institutional risk. Serving as the System Administrator within the Financial Aid Office, the Associate Director manages the financial aid functionality within the Banner student information system and oversees the implementation of system updates, regulatory changes, and enhancements issued by Ellucian, the State of Indiana, and the U.S. Department of Education. The position evaluates business processes, develops system solutions to improve operational effectiveness, maintains data accuracy and security, and serves as a key liaison between Financial Aid, Information Technology, and external agencies regarding system-related initiatives and compliance requirements. The Associate Director provides advanced financial aid counseling, guidance, and customer service to students, parents, faculty, staff, and external constituents. The position interprets complex federal and state regulations, resolves escalated issues, supports policy development and staff training, and assists in the strategic planning and continuous improvement of financial aid operations. Through leadership, technical expertise, and a commitment to student success, the Associate Director helps ensure equitable access to financial resources while supporting institutional enrollment and retention goals.

Requirements

Bachelor’s degree in a related field.
Three years of financial aid office experience.
Knowledge of federal/state institutional financial aid regulations.
Ability to interpret complex regulations and procedures.
Effective customer service orientation/communications skills to present information in one-on-one and small group situations to students and parents regarding financial awarding.
Knowledge of computer hardware/software.
Ability to work with automated systems to facilitate automated financial aid processes.

Nice To Haves

Five years of relevant work experience.
Knowledge of the Banner software system.
Analytical skills to accomplish complex reconciliation processes.
Excellent organizational skills to facilitate receipt and processing of vast amounts of data and documentation items.

Responsibilities

Provides strategic leadership and operational oversight for the administration of federal, state, and institutional financial aid programs.
Manages the packaging and awarding of financial aid.
Ensures accurate and timely processing of aid applications.
Maintains compliance with all applicable federal and state laws, regulations, and institutional policies.
Oversees the development, implementation, and monitoring of office procedures and internal controls.
Coordinates the preparation and submission of required federal, state, donor, and institutional reports.
Supports the delivery of comprehensive financial aid information through outreach initiatives for prospective and current students, parents, and campus stakeholders.
Directs the administration and processing of all federal loan programs.
Serves as the primary authority for student and parent applicant data management.
Oversees the import and export of FAFSA data used to determine eligibility for federal, state, and institutional financial aid programs.
Manages applicant data corrections resulting from verification activities.
Coordinates Pell Grant payment reporting to support institutional reimbursement from the U.S. Department of Education.
Ensures the accurate processing, origination, disbursement, reconciliation, and maintenance of all Federal Direct Loan records.
Develops and monitors operational procedures to ensure data integrity, regulatory compliance, and efficient service delivery while mitigating institutional risk.
Manages the financial aid functionality within the Banner student information system.
Oversees the implementation of system updates, regulatory changes, and enhancements issued by Ellucian, the State of Indiana, and the U.S. Department of Education.
Evaluates business processes, develops system solutions to improve operational effectiveness, maintains data accuracy and security.
Serves as a key liaison between Financial Aid, Information Technology, and external agencies regarding system-related initiatives and compliance requirements.
Provides advanced financial aid counseling, guidance, and customer service to students, parents, faculty, staff, and external constituents.
Interprets complex federal and state regulations.
Resolves escalated issues.
Supports policy development and staff training.
Assists in the strategic planning and continuous improvement of financial aid operations.
Helps ensure equitable access to financial resources while supporting institutional enrollment and retention goals.

Benefits

Variety of health benefit options
Voluntary benefits such as Group Accident and/or Group Critical Illness Insurance
Pet Insurance
Caregiver Resources
Participation in Tuition Exchange
Generous and flexible paid leave program
Dedicated time for professional development
Access to full-service fitness facilities and programming
Access to a performing arts center featuring national touring acts and campus productions
Access to state-of-the-art labs, facilities, and equipment
Opportunities to have an impact on student lives
Part of a greater purpose through multidisciplinary project collaboration that can have a global impact
Continual encouragement and support for philanthropic and volunteer opportunities