Financial Aid Associate

Chippewa Valley Technical College•Eau Claire, WI

19h

About The Position

The Financial Aid Associate is responsible for administrative and technical support related to student financial aid. This position assists with the processing of financial aid applications, maintaining accurate student records and ensuring timely communication with students and families.

Requirements

Ability to handle multiple tasks and responsibilities in a detail-oriented and high stress environment.
Ability to work independently and as a team member and work nonstandard hours as necessary.
Ability to learn and adhere to College policies and procedures.
Ability to keep accurate records and develop and maintain detailed reports.
Ability to model integrity through self-awareness, personal accountability, ethical behavior, quality standards, and sustainable practices.
Ability to think critically by applying problem solving practices, acquiring relevant information, using technology and other resources appropriately, and evaluating alternatives.
Ability to communicate effectively by speaking and writing clearly, concisely, and professionally; practicing active listening; reading critically and adapting communication for audience.
Ability to recognize personal biases, adapt to different cultural situations, and demonstrate a commitment to respectful interactions with persons of various ethnic, cultural, socio-economic, or educational backgrounds.
Intermediate knowledge of and skills with technology including software programs for communication, data collection, and decision making including, but not limited to, Office 365 Suite.
Advanced proficiency with Excel and Access.
Minimum of an associate’s degree in a business-related field
Minimum of two years of experience in a customer service or professional office setting
Minimum of two years of experience working with Federal financial aid in a customer service environment including integrated databases

Nice To Haves

Ellucian/Banner database experience preferred
Financial aid experience within the Wisconsin Technical College System preferred

Responsibilities

Answer student, faculty, staff, and outside agencies/third-party questions and respond accordingly.
Provide financial aid consumer information to students, families, high schools, and agencies.
Meet with students, parents and/or staff to resolve and interpret complex individual financial aid issues.
Monitor disbursement of Pell Grants and Direct Loans via Banner and the Common Origination & Disbursement (COD) website.
Load new financial aid applications and corrections from the Department of Education.
Resolve conflicts identified in the Banner suspense process and run processes to load records.
Run Banner, Cognos and Appworx processes that group records, identify and post tracking requirements and send student communication.
Load Department of Education entrance counseling, Master Promissory Note (MPN) and loan result records daily.
Assist with default prevention processes.
Assist in processing loan records and create loan applications for Parent Plus loans with the Department of Education.
Assist in processing alternative loan certification requests.
Monitor and resolve any rejected loans and resend them to the Department of Education.
Recalculate financial aid awards for students and adjust awards as necessary.
Assist with processing financial aid correspondence and data entry updates as required.
Set up Banner population selections and complete budget adjustments for enrollment changes prior to disbursement of Direct Loans and Pell; per term.
Update Banner information from daily reports (no shows, attribution, budget adjustments, audit (AX) registration, transfer monitor process, and any other critical processing).
Assist with processing verification requirements for students in accordance with the Department of Education.
Assist with Satisfactory Academic Progress and communication processes after end of term.
Assist with Satisfactory Academic Progress appeals throughout the semester and gather appropriate documentation and track all appeals in SAP database.
Assist with the Study Abroad program and meet with students regarding their award.
Complete Division of Vocational Rehabilitation (DVR) Training Grant Forms and maintain release of information.
Complete National Service Trust/Americorp payment request vouchers as authorized Representative.
Provide coverage for Financial Aid Office staff and other areas as needed.
Represent CVTC’s Financial Aid office at Wisconsin Technical College System, professional association meetings, CVTC student functions/events, and conferences as needed.
Enforce FERPA regulations, CVTC and Wisconsin Technical College System (WTCS) board policy for all of the above.
Perform other duties as assigned.

Benefits

3 – 4 weeks of paid vacation time based on years of service
11 paid holidays
Paid winter break
Paid summer break - the week of July 4th.
4 paid personal days
3 weeks (15 days) paid sick time annually for absences due to illness, injury, or doctor and dentist appointments of the employee, dependent children, spouse, or parents of the employee or spouse; cumulative to 135 days (1,080 hours)
Paid bereavement time
Paid volunteer time
Tuition reimbursement up to $2,500 annually (eligibility requirements apply)
Health insurance for employee, spouse, and dependents with attached Health Savings Account (HSA); CVTC contributes $3,400 annually for a family plan or $1,700 annually for a single plan to your HSA
Wellness incentive of up to $600 for employees enrolled in CVTC’s health insurance
$2,500 cash-payment in lieu of CVTC health insurance coverage for employees who have credible coverage through another source
Dental insurance for employee, spouse, and dependents
Vision insurance for employee, spouse, and dependents
Life and long-term disability insurance premiums paid by CVTC
Wisconsin Retirement System (WRS), CVTC matches 7.2%, vested at 5 years of credible service
403(b) tax deferred annuity program
457(b) deferred compensation plan
Section 125 flexible spending accounts
Employee Assistance Program (EAP)
Professional development
Certified Gold Level Family Friendly Workplace (FFW)
Access to expansive collection of college and public library resources for personal and professional use
Free or low-cost services offered by CVTC program students, such as computer repair, automotive repair, Shear Inspiration Salon and Spa , aesthetician services and 620 West restaurant and culinary pop ups