Financial Aid Assistant

New York University•New York, NY

1d•$40•Onsite

About The Position

Maintain databases within guidelines: perform data entry; identify and clarify incomplete or inconsistent data; resolve related problems. Prioritize office activities and delegate work to student and/or casual employees. Answer, screen and respond to high volume of telephone calls, voicemails, and emails. Serve as primary source of information to the general public, students, staff and faculty on policies, procedures, programs, and office activities. Cover for other staff as needed in other student facing roles. Operate personal computer equipment using a variety of database and spreadsheet software applications; analyze project requirements and feasibility; clarify project specifications; establish work priorities; set-up, type and generate a variety of documents usually of a mathematical/technical nature. May scan documents for future retrieval. Train users in operating database programs.

Requirements

High School Diploma or equivalent
3+ years of office experience
Experience providing a high level of customer service
Proficiency with intermediate to advanced word processing, spreadsheet and database applications
Moderate to fast, accurate keyboarding
Good proofreading and writing skills
Strong attention to detail

Nice To Haves

2+ years of office experience (with Associate's degree)
1 year of office experience (with Bachelor's degree)
Proficiency with intermediate to advanced Microsoft Office
Experience and knowledge in student financial services, federal student aid programs, and higher education administration

Responsibilities

Maintain databases within guidelines
Perform data entry
Identify and clarify incomplete or inconsistent data
Resolve related problems
Prioritize office activities and delegate work to student and/or casual employees
Answer, screen and respond to high volume of telephone calls, voicemails, and emails
Serve as primary source of information to the general public, students, staff and faculty on policies, procedures, programs, and office activities
Cover for other staff as needed in other student facing roles
Operate personal computer equipment using a variety of database and spreadsheet software applications
Analyze project requirements and feasibility
Clarify project specifications
Establish work priorities
Set-up, type and generate a variety of documents usually of a mathematical/technical nature
Scan documents for future retrieval
Train users in operating database programs