Financial Aid Assistant

West Liberty University • West Liberty, WV

3d • Onsite

About The Position

West Liberty University is seeking a Financial Aid Assistant to join their team. This role is crucial as it serves as a primary point of contact for students and families, guiding them through the financial aid process and supporting the administration of financial aid, scholarships, loans, and athletic aid. The ideal candidate is professional, compassionate, dependable, and dedicated to making a positive impact in a student-centered environment.

Requirements

• High school diploma or equivalent.
• Ability to manage multiple routine responsibilities while maintaining accuracy and professionalism.

Nice To Haves

• Administrative, clerical, office, or customer service experience.
• Higher education or financial aid experience.
• Experience with Microsoft Office or similar computer applications.

Responsibilities

• Serve as a welcoming and helpful first point of contact for students, parents, and campus visitors.
• Respond to phone calls, emails, and routine financial aid questions.
• Help students understand financial aid requirements, deadlines, documentation, and next steps.
• Schedule and manage financial aid appointments.
• Process undergraduate financial aid awards and assist with loan processing.
• Review and track financial aid documents, including verification and special circumstance materials.
• Follow up with students and families regarding outstanding requirements.
• Assist with private scholarships, COLCA Scholarships, and athletic aid.
• Prepare award letters, cancellation letters, and other financial aid correspondence.
• Maintain accurate records and document communications in Banner.
• Collaborate with other campus offices to support timely and accurate financial aid processing.
• Recognize when a situation requires specialized assistance and appropriately refer students to financial aid professionals.
• Maintain strict confidentiality of student and family information.
• Provide general administrative and clerical support to the Financial Aid Office.

Benefits

• Approximately 2 days of annual leave (vacation) per month
• 12-13 paid holidays
• 100% waiver for undergraduate tuition for employees, their dependents, and spouses
• 50% waiver for graduate tuition for employees for certain programs
• Free use of the Wellness facilities
• Free admission into all WLU events with employee Topper Card

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED