Assistant Director, Financial Aid

Georgia State University•Atlanta, GA

About The Position

In the Office of Student Financial Services, Financial Aid, the primary responsibility of the Assistant Director of Technology is to support the operational management and continuous improvement of financial aid systems within Student Financial Services at Georgia State University. This role focuses on ensuring effective system functionality, supporting financial aid processing, and enhancing business operations through technology. The Assistant Director supervises a Senior Financial Aid Counselor and Business Systems Analyst, providing day-to-day leadership, prioritization, and oversight of system-related tasks and initiatives. This position partners closely with campus IT and functional teams to support system enhancements, compliance requirements, and student service delivery.

Requirements

A bachelor's degree and three years or related experience, or a combination of education and experience.

Nice To Haves

Experience in higher education or Student Financial Services
Familiarity with Banner or similar student information systems
Experience with reporting tools or basic SQL
Support data integrity and assist with reporting needs related to financial aid processing
Utilize tools such as Argos or similar reporting platforms to support operational insights
collaborative, energetic and resourceful work style.
Excellent oral and written communication and conflict-resolution skills
Exceptional analytical, organizational, interpersonal, and supervisory skills.
Ability to multi-task; pay attention to detail; and exhibit excellent customer service skills.
Five years of management experience in financial aid or state aid office.
Proven ability to foster a positive, inclusive, and collaborative work environment.
Ability to manage high-stress interactions in an ever-changing environment with professionalism

Responsibilities

Support daily operations of financial aid systems, including Ellucian Banner and related platforms; monitor system performance and assist in resolving issues in collaboration with IT partners; and participate in system testing, upgrades, and annual financial aid processing setup.
Assist with configuration and maintenance of financial aid processes, including packaging rules, fund setup, and tracking requirements; support data exchanges between systems such as Banner, Student Financial Success (CampusLogic), and Department of Education platforms; and help ensure timely and accurate processing of financial aid in compliance with federal, state, and institutional policies.
Identify opportunities to improve workflows and reduce manual processing; support implementation of system enhancements and process updates; and collaborate with functional teams to translate business needs into system solutions.
Supervise and provide guidance to a Senior Financial Aid Counselor and Business Systems Analyst; assign and prioritize work, ensuring timely completion of tasks and projects; and support staff development and foster a collaborative team environment.
Serve as a liaison between Student Financial Services and IT or external vendors; participate in cross-functional initiatives related to system improvements and student experience; and provide input on system needs and operational challenges.
Support data integrity and assist with reporting needs related to financial aid processing; and utilize tools such as Argos or similar reporting platforms to support operational insights.